Validation of the End-User Computing Satisfaction Instrument in Case Tool Environments

Roger McHaney

21 citations0/0 files storedJournal of Computer Information Systems

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Technology Adoption and User Behaviour Usability and User Interface Design Spreadsheets and End-User Computing

Abstract

This article focuses on the psychometric stability of the end-user computing satisfaction (EUCS) instrument by Doll and Torkzadeh (9) when applied to end-users of typical CASE tool software packages and systems software applications. Using a survey of 190 users, this research provides evidence that the EUCS instrument is a valid and reliable measure in CASE applications. Given this evidence, managers and software product developers can confidently apply the instrument in the investigation of competing tools, features, and technologies in CASE tool settings.

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1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1989Structural Equations with Latent Variables 1992Information Systems Success: The Quest for the Dependent Variable 1983Simulation Modeling and Analysis.1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language 1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.1977Assessing Reliability and Stability in Panel Models 1992Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication

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2012FACTORS AFFECTING THE END-USER COMPUTING SATISFACTION 2005User Information Satisfaction Scale Reduction: Application in an it Outsourcing Environment 2006Validating the End-User Computing Satisfaction Survey Instrument in Mexico 2007Targeting implementation efforts for maximum satisfaction with new computer systems: Results from four human service agencies

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