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Norman Au · Study
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Author
Norman Au
14 works
· latest 2019
· 1 institutions
cluster: provisional
ORCID 0000-0003-0467-5155
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Citations
2,690
Works here
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Most cited in this library
“Do We Believe in TripAdvisor?” Examining Credibility Perceptions and Online Travelers’ Attitude toward Using User-Generated Content
2013 · 791 citations
Predicting the intention to use consumer-generated media for travel planning
2012 · 556 citations
Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach1
2008 · 350 citations
A neural network model to forecast Japanese demand for travel to Hong Kong
1999 · 309 citations
A critical review of end-user information system satisfaction research and a new research framework
2002 · 222 citations
Works
14 shown
Examination of the adoption of augmented reality: a VAM approach
Asia Pacific Journal of Tourism Research
·
2019
·
3 authors
·
Open access
81
citations
An insight into research performance through a citation counting analysis
Journal of Hospitality and Tourism Management
·
2014
·
4 authors
·
Open access
13
citations
Online Complaining Behavior in Mainland China Hotels: The Perception of Chinese and Non-Chinese Customers
International Journal of Hospitality & Tourism Administration
·
2014
·
3 authors
97
citations
Towards an Understanding of e-Procurement Adoption: A Case Study of Six Hotels in Hong Kong
Tourism Recreation Research
·
2014
·
2 authors
17
citations
“Do We Believe in TripAdvisor?” Examining Credibility Perceptions and Online Travelers’ Attitude toward Using User-Generated Content
Journal of Travel Research
·
2013
·
3 authors
791
citations
Progress and Development of Information Technology in the Hospitality Industry
Cornell Hospitality Quarterly
·
2012
·
4 authors
109
citations
Predicting the intention to use consumer-generated media for travel planning
Tourism Management
·
2012
·
3 authors
556
citations
The Formation of Employee Satisfaction with Airline Information Systems
Journal of Travel & Tourism Marketing
·
2012
·
2 authors
9
citations
Comparing Chinese and American attitudes towards complaining
International Journal of Contemporary Hospitality Management
·
2011
·
2 authors
77
citations
The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organisations
Springer eBooks
·
2010
·
3 authors
·
chapter
50
citations
Working in Macau Casinos: The Perceptions of Hong Kong Tertiary Students Majoring in Hospitality
Asia Pacific Journal of Tourism Research
·
2009
·
3 authors
9
citations
Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach1
MIS Quarterly
·
2008
·
3 authors
350
citations
A critical review of end-user information system satisfaction research and a new research framework
Omega
·
2002
·
3 authors
222
citations
A neural network model to forecast Japanese demand for travel to Hong Kong
Tourism Management
·
1999
·
2 authors
309
citations