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Cheuk-Ying Jackie Yau · Study
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Cheuk-Ying Jackie Yau
1 works
· latest 2013
· 1 institutions
cluster: provisional
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The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service Recovery
2013 · 150 citations
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The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service Recovery
Journal of Business Ethics
·
2013
·
3 authors
150
citations