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Brian Marson · Study
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Author
Brian Marson
3 works
· latest 2005
· 1 institutions
cluster: provisional
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177
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Most cited in this library
People, service and trust: is there a public sector service value chain?
2005 · 165 citations
Building Customer-Focused Organizations in British Columbia
1993 · 7 citations
Metodologia para medir a satisfação do usuário no Canadá: desfazendo mitos e redesenhando roteiros
2000 · 5 citations
Works
3 shown
People, service and trust: is there a public sector service value chain?
International Review of Administrative Sciences
·
2005
·
2 authors
165
citations
Metodologia para medir a satisfação do usuário no Canadá: desfazendo mitos e redesenhando roteiros
ENAP (École Nationale d'Administration Pénitentiaire)
·
2000
·
4 authors
5
citations
Building Customer-Focused Organizations in British Columbia
Public Administration Quarterly
·
1993
·
1 author
7
citations