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S. Douglas Pugh

16 works· latest 2014· 5 institutionscluster: provisionalORCID 0000-0002-2884-1720

h-index15

i1016

Citations5,891

Works here16

Most cited in this library

CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE.1994 · 1,926 citations
SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.2001 · 1,391 citations
Exploring the Role of Emotions in Injustice Perceptions and Retaliation.2005 · 583 citations
Just Doing Business: Modern Racism and Obedience to Authority as Explanations for Employment Discrimination2000 · 352 citations
Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being.2010 · 350 citations

Works

16 shown

Services Management Research

Journal of Management·2014·2 authors

87citations

The Relationship Between Dysfunctional Interpersonal Tendencies, Derailment Potential Behavior, and Turnover

Journal of Business and Psychology·2011·5 authors

46citations

Why and When do Stores With Satisfied Employees Have Satisfied Customers?

Journal of Service Research·2011·3 authors

82citations

Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being.

Journal of Applied Psychology·2010·3 authors

350citations

Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship

Human Performance·2010·4 authors·Open access

127citations

Employee Engagement at the Organizational Level of Analysis

Industrial and Organizational Psychology·2008·2 authors

78citations

Exploring the Role of Emotions in Injustice Perceptions and Retaliation.

Journal of Applied Psychology·2005·3 authors

583citations

SERVICE CLIMATE EFFECTS ON CUSTOMER ATTITUDES: AN EXAMINATION OF BOUNDARY CONDITIONS.

Academy of Management Journal·2004·3 authors

225citations

After the fall: Layoff victims' trust and cynicism in re‐employment

Journal of Occupational and Organizational Psychology·2003·3 authors

209citations

Driving service effectiveness through employee-customer linkages

Academy of Management Perspectives·2002·4 authors

129citations

SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.

Academy of Management Journal·2001·1 author

1,391citations

Just Doing Business: Modern Racism and Obedience to Authority as Explanations for Employment Discrimination

Organizational Behavior and Human Decision Processes·2000·5 authors

352citations

Beyond good intentions: The next steps toward racial equality in the American workplace

Academy of Management Perspectives·1997·7 authors

48citations

CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE.

Academy of Management Journal·1994·2 authors

1,926citations