CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE.

Mary A. Konovsky · S. Douglas Pugh

1,926 citations0/0 files storedAcademy of Management Journal

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Job Satisfaction and Organizational Behavior Employee Performance and Management Social Power and Status Dynamics

Abstract

This article develops and empirically examines a social exchange model of organizational citizenship behavior. An employee's trust in a supervisor is proposed to mediate the relationship between procedural fairness in the supervisor's decision making and employee citizenship. Data from 475 hospital employees and their supervisors were consistent with our model. We discuss future research directions.

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1988Structural equation modeling in practice: A review and recommended two-step approach.1990Comparative fit indexes in structural models.1980Significance tests and goodness of fit in the analysis of covariance structures.2017Exchange and Power in Social Life 1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1983Organizational citizenship behavior: Its nature and antecedents.1991Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?

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