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Mark M.H. Goode

25 works· latest 2022· 4 institutionscluster: provisional

h-index22

i1024

Citations3,631

Works here25

Most cited in this library

The four levels of loyalty and the pivotal role of trust: a study of online service dynamics2004 · 1,424 citations
Online servicescapes, trust, and purchase intentions2010 · 531 citations
Consumers and brands: a study of the impact of self‐image congruence on brand preference and satisfaction2001 · 408 citations
Measuring customer satisfaction in the fast food industry: a cross‐national approach2004 · 235 citations
Online behavioural intentions: an empirical investigation of antecedents and moderators2007 · 141 citations

Works

25 shown

Key Demand Factors in Professional Business Courses: A Mixed-Methods Study

Journal of Business Communication & Technology·2022·2 authors·Open access

3citations

The influence of menu design, menu item descriptions and menu variety on customer satisfaction. A case study of Egypt

Tourism and Hospitality Research·2017·3 authors

52citations

Are eco labels profitably employed in sustainable tourism? A case study on Audubon Certified Golf Resorts

Tourism Management Perspectives·2015·2 authors·Open access

37citations

DVD pirating intentions: Angels, devils, chancers and receivers

Journal of Consumer Behaviour·2011·2 authors

26citations

The Bluetooth Enigma: Practicalities Impair Potential

Journal of Advertising Research·2011·2 authors

10citations

Is the music industry stuck between rock and a hard place? The role of the Internet and three possible scenarios

Journal of Retailing and Consumer Services·2011·1 author

Perceived price fairness and price decay in the DVD market

Journal of Product & Brand Management·2010·2 authors

23citations

Online servicescapes, trust, and purchase intentions

Journal of Services Marketing·2010·2 authors

531citations

Perceived risk and Chinese consumers' internet banking services adoption

International Journal of Bank Marketing·2008·4 authors

131citations

Servicescape matters – or does it? The special case of betting shops

Marketing Intelligence & Planning·2008·3 authors

38citations

Online behavioural intentions: an empirical investigation of antecedents and moderators

European Journal of Marketing·2007·2 authors

141citations

Determining Customer Satisfaction From Mobile Phones: A Neural Network Approach

Journal of Marketing Management·2005·4 authors

52citations

Measuring transaction‐specific satisfaction in services

European Journal of Marketing·2005·4 authors

105citations

Measuring customer satisfaction in the fast food industry: a cross‐national approach

Journal of Services Marketing·2004·4 authors

235citations

Critical factors in consumer supermarket shopping behaviour: a neural network approach

Journal of Consumer Behaviour·2001·4 authors

34citations

LISREL and neural network modelling: two comparison studies

Journal of Retailing and Consumer Services·1999·4 authors

35citations

Quantitative Analysis in Marketing Management

University of Maribor digital library (University of Maribor)·1998·3 authors·book·Open access

19citations

Structural equation modelling of overall satisfaction and full use of services for ATMs

International Journal of Bank Marketing·1996·3 authors

42citations

The Effects of Consumers Age on Overall Satisfaction: An Application to Financial Services

Journal of Professional Services Marketing·1996·2 authors

31citations

Gender Effects to the Formation of Overall Product Satisfaction

Journal of International Consumer Marketing·1995·2 authors

49citations

The effects of free banking on overall satisfaction: the use of automated teller machines

International Journal of Bank Marketing·1995·2 authors

63citations