S
Study
Academic Library
Search
Dashboard
Shelves
Open access
My library
Review
Roger Maull · Study
Home
/
Author
Roger Maull
33 works
· latest 2023
· 3 institutions
cluster: provisional
ORCID 0000-0001-8094-018X
Works
33 shown
Data sharing for business model innovation in platform ecosystems: From private data to public good
Technological Forecasting and Social Change
·
2023
·
5 authors
·
Open access
57
citations
An in-depth case study of a modular service delivery system in a logistics context
The International Journal of Logistics Management
·
2021
·
4 authors
10
citations
In search of a circular supply chain archetype – a content-analysis-based literature review
Production Planning & Control
·
2018
·
4 authors
·
Open access
440
citations
Feed People First
Journal of Service Research
·
2017
·
4 authors
·
Open access
102
citations
Servitization through outcome-based contract – A systems perspective from the defence industry
International Journal of Production Economics
·
2016
·
4 authors
78
citations
Operationalising IoT for reverse supply: the development of use-visibility measures
Supply Chain Management An International Journal
·
2016
·
4 authors
·
Open access
122
citations
Emerging Digital Frontiers for Service Innovation
Communications of the Association for Information Systems
·
2016
·
11 authors
·
Open access
81
citations
Experience co-creation in financial services: an empirical exploration
Journal of service management
·
2015
·
3 authors
65
citations
Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management
International Journal of Production Economics
·
2014
·
4 authors
·
Open access
112
citations
Servitization and operations management: a service dominant-logic approach
International Journal of Operations & Production Management
·
2014
·
3 authors
·
Open access
250
citations
The Impact of Datafication on Service Systems
Hawaii International Conference on System Sciences (HICSS)
·
2014
·
3 authors
·
other
·
Open access
25
citations
End-to-end process management: implications for theory and practice
Production Planning & Control
·
2013
·
4 authors
82
citations
Service Supply Chains: A Customer Perspective
Journal of Supply Chain Management
·
2012
·
3 authors
86
citations
Transitioning from a goods‐dominant to a service‐dominant logic
Journal of service management
·
2012
·
5 authors
·
Open access
112
citations
Process design principles in service firms: Universal or context dependent? A literature review and new research directions
Total Quality Management & Business Excellence
·
2012
·
3 authors
23
citations
The three value proposition cycles of equipment-based service
Production Planning & Control
·
2012
·
3 authors
33
citations
The Impact of Operations Performance on Customer Loyalty
Service Science
·
2011
·
3 authors
·
Open access
133
citations
Service delivery system design: characteristics and contingencies
International Journal of Operations & Production Management
·
2011
·
3 authors
113
citations
Embedding the New Discipline of Service Science
Service science: research and innovations in the service economy
·
2011
·
3 authors
·
chapter
82
citations
Complex Engineering Service Systems: A Grand Challenge
Decision engineering
·
2011
·
4 authors
·
chapter
·
Open access
24
citations
Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
European Management Journal
·
2009
·
3 authors
301
citations
Embedding the new discipline of service science: A service science research agenda
IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)
·
2009
·
2 authors
·
other
16
citations
Understanding Business Process Management: Implications for Theory and Practice
British Journal of Management
·
2008
·
3 authors
181
citations
The systemic perspective of service processes: underlying theory, architecture and approach
Production Planning & Control
·
2008
·
3 authors
26
citations
Alternative perspectives on service quality and customer satisfaction: the role of BPM
International Journal of Service Industry Management
·
2008
·
4 authors
117
citations
Customer satisfaction and service quality in UK financial services
International Journal of Operations & Production Management
·
2007
·
3 authors
139
citations
The development of supply chain management within the aerospace manufacturing sector
Supply Chain Management An International Journal
·
2004
·
3 authors
54
citations
Factors characterising the maturity of BPR programmes
International Journal of Operations & Production Management
·
2003
·
3 authors
90
citations
Demand chain management theory: constraints and development from global aerospace supply webs
Journal of Operations Management
·
2002
·
2 authors
130
citations
Organisational culture and quality improvement
International Journal of Operations & Production Management
·
2001
·
3 authors
166
citations
Current issues in business process re‐engineering
International Journal of Operations & Production Management
·
1995
·
5 authors
80
citations
Frameworks for Understanding Business Process Re‐engineering
International Journal of Operations & Production Management
·
1994
·
3 authors
190
citations
Business Process Re‐engineering
International Journal of Service Industry Management
·
1994
·
2 authors
192
citations