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Helena Nguyen · Study

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Helena Nguyen

8 works· latest 2024· 2 institutionscluster: provisionalORCID 0000-0002-9164-8966

h-index8

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Citations648

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Most cited in this library

A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being2020 · 198 citations
The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation2014 · 117 citations
The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience2019 · 99 citations
Making the Most of Structural Support: Moderating Influence of Employees' Clarity and Negative Affect2012 · 88 citations
Time to change: a review of organisational culture change in health care organisations2016 · 62 citations

Works

8 shown

Crystal clear: How leaders and coworkers together shape role clarity and well‐being for employees in social care

Human Resource Management·2024·10 authors·Open access

21citations

A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being

Australian Journal of Management·2020·8 authors

198citations

The Changing Value of Skill Utilisation: Interactions with Job Demands on Job Satisfaction and Absenteeism

Applied Psychology·2019·5 authors

23citations

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior·2019·4 authors·review

99citations

Time to change: a review of organisational culture change in health care organisations

Journal of Organizational Effectiveness People and Performance·2016·5 authors

62citations

Confidence Matters: Self‐efficacy Moderates the Credit that Supervisors Give to Adaptive and Proactive Role Behaviours

British Journal of Management·2016·4 authors

40citations

The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation

Psychology and Marketing·2014·4 authors

117citations

Making the Most of Structural Support: Moderating Influence of Employees' Clarity and Negative Affect

Academy of Management Journal·2012·4 authors

88citations