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Sivanesan Murali · Study

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Sivanesan Murali

3 works· latest 2021· 1 institutionscluster: provisionalORCID 0000-0002-3393-0920

h-index3

i103

Citations244

Works here3

16

21

Most cited in this library

Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business2016 · 186 citations
Integration of IPA and QFD to assess the service quality and to identify after sales service strategies to improve customer satisfaction – a case study2016 · 37 citations
Investigation on the impact of the supplier, customer, and organization collaboration factors on the performance of new product development2021 · 21 citations

Works

3 shown

Investigation on the impact of the supplier, customer, and organization collaboration factors on the performance of new product development

International Journal of Systems Assurance Engineering and Management·2021·3 authors

21citations

Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business

Journal of Retailing and Consumer Services·2016·3 authors

186citations

Integration of IPA and QFD to assess the service quality and to identify after sales service strategies to improve customer satisfaction – a case study

Production Planning & Control·2016·3 authors

37citations