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Lisa C. Wan · Study
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Author
Lisa C. Wan
19 works
· latest 2024
· 2 institutions
cluster: provisional
ORCID 0000-0002-5470-5052
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19
Citations
1,357
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Most cited in this library
The Role of Relationship Norms in Responses to Service Failures
2011 · 200 citations
The Contrasting Effects of Culture on Consumer Tolerance: Interpersonal Face and Impersonal Fate
2009 · 180 citations
Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences
2008 · 168 citations
Culture's impact on consumer complaining responses to embarrassing service failure
2011 · 143 citations
Hospitality service failures: Who will be more dissatisfied?
2006 · 91 citations
Works
19 shown
The unintended sustainable consequences of free upgrade: How unearned preferential treatment reduces sustainable behavior
Annals of Tourism Research
·
2024
·
3 authors
18
citations
Excited or Calm? Effects of Endorsers’ Emotions on Tourists’ Impulsive Buying
Journal of Travel Research
·
2023
·
3 authors
·
Open access
16
citations
How eco-certificate/effort influences hotel preference
Annals of Tourism Research
·
2023
·
3 authors
40
citations
If museum treasures could talk: How anthropomorphism increases favorable visitor responses
Annals of Tourism Research
·
2023
·
3 authors
22
citations
HARNESSING ROMANCE: The effect of exposure to romance-themed attractions on tourists’ impulsive buying
Tourism Management
·
2023
·
3 authors
29
citations
Tourist misbehavior: Psychological closeness to fellow consumers and informal social control
Tourism Management
·
2020
·
3 authors
61
citations
The Influence of Incidental Similarity on Observers’ Causal Attributions and Reactions to a Service Failure
Journal of Consumer Research
·
2018
·
2 authors
61
citations
The contrasting influences of incidental anger and fear on responses to a service failure
Psychology and Marketing
·
2018
·
3 authors
48
citations
Consumer reactions to corporate social responsibility brands: the role of face concern
Journal of Consumer Marketing
·
2016
·
3 authors
42
citations
Consumer Reactions to Attractive Service Providers: Approach or Avoid?
Journal of Consumer Research
·
2015
·
2 authors
85
citations
Tourist views on green brands: The role of face concern
Annals of Tourism Research
·
2014
·
2 authors
15
citations
The Effects of Image Congruence and Self-Monitoring on Product Evaluations: A Comparison Between Genuine and Counterfeit Products
Journal of Global Marketing
·
2012
·
3 authors
16
citations
Culture's impact on consumer complaining responses to embarrassing service failure
Journal of Business Research
·
2011
·
1 author
143
citations
The Role of Relationship Norms in Responses to Service Failures
Journal of Consumer Research
·
2011
·
3 authors
200
citations
Prior Relationships and Consumer Responses to Service Failures: A Cross-Cultural Study
Journal of International Marketing
·
2011
·
3 authors
57
citations
When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation
International Journal of Hospitality Management
·
2010
·
3 authors
65
citations
The Contrasting Effects of Culture on Consumer Tolerance: Interpersonal Face and Impersonal Fate
Journal of Consumer Research
·
2009
·
3 authors
180
citations
Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences
Journal of International Marketing
·
2008
·
2 authors
168
citations
Hospitality service failures: Who will be more dissatisfied?
International Journal of Hospitality Management
·
2006
·
3 authors
91
citations