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Jill G. Griffin · Study

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Jill G. Griffin

7 works· latest 2014· 1 institutionscluster: provisional

h-index6

i106

Citations850

Works here7

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Most cited in this library

Customer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan2003 · 370 citations
Decision Difficulty in the Age of Consumer Empowerment2014 · 257 citations
Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal2001 · 91 citations
Help or hinder? When recommendation signage expands consideration sets and heightens decision difficulty2012 · 71 citations
The Slippery Slope: The Impact of Feature Alignability on Search and Satisfaction2010 · 37 citations

Works

7 shown

Decision Difficulty in the Age of Consumer Empowerment

Journal of Consumer Psychology·2014·2 authors·Open access

257citations

Help or hinder? When recommendation signage expands consideration sets and heightens decision difficulty

Journal of Consumer Psychology·2012·4 authors·Open access

71citations

The Slippery Slope: The Impact of Feature Alignability on Search and Satisfaction

Journal of Marketing Research·2010·2 authors·Open access

37citations

Customer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan / Jill Griffin ; alih bahasa Dwi Kartini Yahya

·2005·1 author

24citations

Too much of a good thing: the impact of option alignability on search overinvestment

Texas ScholarWorks (Texas Digital Library)·2005·1 author·thesis·Open access

0citations

Customer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan

·2003·1 author

370citations

Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal

·2001·2 authors·book

91citations