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Barry Howcroft · Study
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Author
Barry Howcroft
19 works
· latest 2007
· 1 institutions
cluster: provisional
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19
Citations
2,008
Works here
19
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Most cited in this library
Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom
2002 · 546 citations
An exposition of consumer behaviour in the financial services industry
2000 · 268 citations
The use of data envelopment analysis to monitor hotel productivity
1997 · 170 citations
The use of data envelopment analysis to monitor hotel productivity
1997 · 156 citations
Relative efficiency in the branch network of a UK bank: An empirical study
1994 · 150 citations
Works
19 shown
Customer involvement and interaction in retail banking: an examination of risk and confidence in the purchase of financial products
Journal of Services Marketing
·
2007
·
2 authors
91
citations
THIS ARTICLE HAS BEEN RETRACTED A Framework for Market Discipline in Bank Regulatory Design
Journal of Business Finance & Accounting
·
2005
·
3 authors
·
Open access
35
citations
Banker-Customer Interactions in Financial Services
Journal of Marketing Management
·
2003
·
3 authors
65
citations
Banker-Customer Interactions in Financial Services
Journal of Marketing Management
·
2003
·
3 authors
55
citations
Consumer Decision-Making Styles and the Purchase of Financial Services
Service Industries Journal
·
2003
·
2 authors
62
citations
Retail bank customer preferences: personal and remote interactions
International Journal of Retail & Distribution Management
·
2003
·
4 authors
43
citations
Relationship marketing in the banking sector: the impact of new technologies
Marketing Intelligence & Planning
·
2003
·
1 author
101
citations
Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom
International Journal of Bank Marketing
·
2002
·
2 authors
546
citations
Reflections on bank–customer interactions in the new millennium
Journal of Financial Services Marketing
·
2000
·
2 authors
58
citations
An exposition of consumer behaviour in the financial services industry
International Journal of Bank Marketing
·
2000
·
3 authors
268
citations
Risk Behaviour and Risk Management in Business Life
Springer eBooks
·
2000
·
8 authors
·
book
38
citations
The New Retail Banking Revolution
Service Industries Journal
·
1999
·
3 authors
71
citations
The use of data envelopment analysis to monitor hotel productivity
Progress in Tourism and Hospitality Research
·
1997
·
2 authors
170
citations
The use of data envelopment analysis to monitor hotel productivity
Progress in Tourism and Hospitality Research
·
1997
·
3 authors
156
citations
Branch networks and the retailing of high credence products
International Journal of Bank Marketing
·
1996
·
2 authors
18
citations
Relative efficiency in the branch network of a UK bank: An empirical study
Omega
·
1994
·
2 authors
150
citations
Staff Perceptions of Service Quality in a UK Clearing Bank: Some Empirical Findings
International Journal of Service Industry Management
·
1993
·
1 author
30
citations
Contemporary Issues in UK Bank Delivery Systems
International Journal of Service Industry Management
·
1992
·
1 author
21
citations
A Strategic Perspective on Delivery Systems in UK Retail Banking
Service Industries Journal
·
1986
·
2 authors
30
citations