Alexander John Buoye

Most cited in this library

• The interplay of customer experience and commitment2017 · 155 citations
• Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry2020 · 115 citations
• A Five-Component Customer Commitment Model2015 · 85 citations
• Environmental, Social and Governance (ESG) metrics do not serve services customers: a missing link between sustainability metrics and customer perceptions of social innovation2022 · 61 citations
• Perceptions are relative2015 · 59 citations