SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Elena Legnani · Study

Home/Author

Elena Legnani

5 works· latest 2011· 1 institutionscluster: provisional

h-index5

i102

Citations84

Works here5

07

09

10

11

Most cited in this library

A framework for the configuration of after-sales service processes2009 · 56 citations
System Dynamics modeling for Product-Service Systems. A case study in the agri-machine industry2010 · 10 citations
Exploring the Causal Relationships of KPIs in after Sales Service Systems2010 · 6 citations
Towards a Reference Model for After-Sales Service Processes2007 · 6 citations
Controlling and improving the provision of after-sales services2011 · 6 citations

Works

5 shown

Controlling and improving the provision of after-sales services

Aisberg (University of Bergamo)·2011·1 author·thesis·Open access

6citations

System Dynamics modeling for Product-Service Systems. A case study in the agri-machine industry

Aisberg (University of Bergamo)·2010·4 authors·other

10citations

Exploring the Causal Relationships of KPIs in after Sales Service Systems

IFIP International Federation for Information Processing/IFIP·2010·2 authors·other·Open access

6citations

A framework for the configuration of after-sales service processes

Production Planning & Control·2009·3 authors

56citations

Towards a Reference Model for After-Sales Service Processes

Springer eBooks·2007·3 authors·chapter·Open access

6citations