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Towards a Reference Model for After-Sales Service Processes · Study

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ChapterTowards a Reference Model for After-Sales Service Processes

Elena Legnani2007

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Chapterbronze2007

Towards a Reference Model for After-Sales Service Processes

Elena Legnani · Stefano Ierace · Sergio Cavalieri

6 citations·0/0 files stored·Springer eBooks

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Service and Product Innovation Customer Service Quality and Loyalty Sustainable Supply Chain Management

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References

1993Reengineering the corporation: A manifesto for business revolution 1996Key Concepts for New Service Development 2004Understanding and Managing the Services Supply Chain 1995The Evolution of Supply-Chain-Management Models and Practice at Hewlett-Packard 2008Supply Chain 2001Supply Chain Operations Reference Model Version 5.0: A New Tool to Improve Supply Chain Efficiency and Achieve Best Practice 2000Supply-Chain Council 2001Customer support and new product development ‐ An exploratory study

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2007Goal-Driven Multi-Process Analysis.article · 4 shared references 2009A framework for the configuration of after-sales service processesarticle · 4 shared references 2010Ensuring supply chain quality performance through applying the SCOR modelarticle · 3 shared references 2012Supply Chain Performance Measurement Approaches: Review and Classificationarticle · 3 shared references 2011Current and Future Issues in BPM Research: A European Perspective from the ERCIS Meeting 2010article · 3 shared references 2010A unifying view of goods and services supply chain managementarticle · 3 shared references

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Year2007

Typechapter

Published2007-12-23

VenueSpringer eBooks

Languageen

Citations6

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-0-387-74157-4_34

openalex_workW1511910195

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