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Stefano Ierace · Study

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Stefano Ierace

5 works· latest 2013· 1 institutionscluster: provisionalORCID 0000-0003-0984-1810

h-index5

i103

Citations190

Works here5

06

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13

Most cited in this library

Aligning strategic profiles with operational metrics in after‐sales service2007 · 94 citations
A framework for the configuration of after-sales service processes2009 · 56 citations
An Analytic Hierarchy Process Based Model for the Selection of Decision Categories in Maintenance Systems2013 · 26 citations
After Sales Processes in the SCOR model: a proposal and an empirical application2006 · 8 citations
Towards a Reference Model for After-Sales Service Processes2007 · 6 citations

Works

5 shown

An Analytic Hierarchy Process Based Model for the Selection of Decision Categories in Maintenance Systems

Management and Production Engineering Review·2013·2 authors·Open access

26citations

A framework for the configuration of after-sales service processes

Production Planning & Control·2009·3 authors

56citations

Towards a Reference Model for After-Sales Service Processes

Springer eBooks·2007·3 authors·chapter·Open access

6citations

Aligning strategic profiles with operational metrics in after‐sales service

International Journal of Productivity and Performance Management·2007·3 authors

94citations

After Sales Processes in the SCOR model: a proposal and an empirical application

Aisberg (University of Bergamo)·2006·3 authors·other

8citations