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Towards a Reference Model for After-Sales Service Processes
13 references·0 citing·45 second hop
Towards a Reference Model for After-Sales Service Processes (2007)Towards a Reference Model for After-Sales…Supply Chain (2008)Supply ChainUnderstanding and Managing the Services Supply Chain (2004)Understanding and Managing th…Evolution of Supply Chain Management (2004)Evolution of Supply Chain Man…Industrial service profiling: Matching service offerings and processes (2003)Industrial service profiling:…Supply Chain Operations Reference Model Version 5.0: A New Tool to Improve Supply Chain Efficiency and Achieve Best Practice (2001)Supply Chain Operations Refer…Customer support and new product development ‐ An exploratory study (2001)Customer support and new prod…Supply-Chain Council (2000)Supply-Chain CouncilAfter‐sales service ‐ necessary evil or strategic opportunity? (1997)After‐sales service ‐ necessa…Key Concepts for New Service Development (1996)Key Concepts for New Service …The Evolution of Supply-Chain-Management Models and Practice at Hewlett-Packard (1995)The Evolution of Supply-Chain…Dienstleistungsmarketing (1995)DienstleistungsmarketingReengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Beni e servizi, cioè prodotti (1992)Beni e servizi, cioè prodottiSurvey Methods in Social Investigation. (1958)Assessing Trustworthiness in Naturalistic Consumer Research (1989)Qualitative Data Analysis: An Expanded Sourcebook (1994)Handbook of New Product Development Management (2007)The relationship between multidimensional organizational culture and performance (2011)Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business (2016)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Supply Chain Management: More Than a New Name for Logistics (1997)Evolving to a New Dominant Logic for Marketing (2003)Foundations and Implications of a Proposed Unified Services Theory (2006)A New Framework for Service Supply Chains (2007)Exploring the integration of sustainability and supply chain management (2013)Designing services that deliver (1984)Service Positioning through Structural Change (1987)Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services (1992)Service Blueprinting: A Practical Technique for Service Innovation (2008)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Service Innovation: A Service-Dominant Logic Perspective1 (2015)The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (1981)How can service businesses survive and prosper? (1986)Go Downstream: The New Profit Imperative in Manufacturing (1999)A manufacturer becoming service provider – challenges and a paradox (2005)The servitization of manufacturing (2009)Servitization of the manufacturing firm (2013)Strategic Analysis of Integrated Production-Distribution Systems: Models and Methods (1988)Hewlett-Packard Gains Control of Inventory and Service through Design for Localization (1993)Material Management in Decentralized Supply Chains (1993)Critical success factors in agile supply chain management ‐ An empirical study (2001)A STRUCTURAL EQUATION MODEL OF SUPPLY CHAIN MANAGEMENT STRATEGIES AND FIRM PERFORMANCE (2003)Supply-chain uncertainty: a review and theoretical foundation for future research (2011)A model and a performance measurement system for collaborative supply chains (2005)Global supply chain design: A literature review and critique (2005)Development of key performance measures for the automobile green supply chain (2010)The Capabilities of Market-Driven Organizations (1994)A pedagogy of Multiliteracies Designing Social Futures (1996)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)On the Benefits of Collaborative Forecasting Partnerships Between Retailers and Manufacturers (2007)Exploring supply chain innovation (2011)Sustainable supply chain management: a modeling perspective (2015)Performance measurement in agri‐food supply chains: a case study (2007)Competitive supply chain network design: An overview of classifications, models, solution techniques and applications (2013)Global Value Chains in a Changing World (2013)Grundzüge des preisbeurteilungsverhaltens von Dienstleistungsnachfragern (1996)Productivity, quality and relationship marketing in service operations (1998)Theoretische Elemente einer ökonomischen Betrachtung von Sportdienstleistungen (2002)
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References

  • 1993Reengineering the corporation: A manifesto for business revolution6,469 cited
  • 1996Key Concepts for New Service Development781 cited
  • 2004Understanding and Managing the Services Supply Chain636 cited
  • 1995The Evolution of Supply-Chain-Management Models and Practice at Hewlett-Packard468 cited
  • 2008Supply Chain448 cited
  • 2001Supply Chain Operations Reference Model Version 5.0: A New Tool to Improve Supply Chain Efficiency and Achieve Best Practice251 cited
  • 2000Supply-Chain Council231 cited
  • 2001Customer support and new product development ‐ An exploratory study194 cited
  • 2003Industrial service profiling: Matching service offerings and processes110 cited
  • 1995Dienstleistungsmarketing80 cited
  • 1997After‐sales service ‐ necessary evil or strategic opportunity?77 cited
  • 1992Beni e servizi, cioè prodotti20 cited
  • 2004Evolution of Supply Chain Management18 cited

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