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Winter Nie · Study
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Author
Winter Nie
15 works
· latest 2021
· 2 institutions
cluster: provisional
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11
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11
Citations
1,233
Works here
15
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21
Most cited in this library
Invisible costs in offshoring services work
2007 · 275 citations
A framework for strategic service management
1995 · 266 citations
TQM across multiple countries:Convergence HypothesisversusNational Specificityarguments
2004 · 166 citations
HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?
1999 · 134 citations
Waiting: integrating social and psychological perspectives in operations management
2000 · 118 citations
Works
15 shown
Social e-commerce
Routledge eBooks
·
2021
·
4 authors
·
chapter
1
citations
Fresh food
Routledge eBooks
·
2021
·
4 authors
·
chapter
0
citations
The rise of China's e-commerce
Routledge eBooks
·
2021
·
4 authors
·
chapter
0
citations
Taobao—The eBay Killer
·
2012
·
3 authors
·
other
0
citations
Cultural Effects On Customer Satisfaction With Service Encounters
Journal of Service Science (JSS)
·
2009
·
3 authors
·
Open access
25
citations
Invisible costs in offshoring services work
Journal of Operations Management
·
2007
·
2 authors
·
Open access
275
citations
Operational factors as determinants of expatriate and repatriate success
International Journal of Operations & Production Management
·
2004
·
3 authors
31
citations
TQM across multiple countries:Convergence HypothesisversusNational Specificityarguments
Journal of Operations Management
·
2004
·
5 authors
166
citations
CRM: Profiting from understanding customer needs
Business Horizons
·
2004
·
2 authors
62
citations
Revisiting customer participation in service encounters: does culture matter?
Journal of Operations Management
·
2002
·
4 authors
99
citations
Waiting: integrating social and psychological perspectives in operations management
Omega
·
2000
·
1 author
118
citations
The Impact of Gender and Experience on User Confidence in Electronic Mail
Journal of Organizational and End User Computing
·
2000
·
2 authors
40
citations
HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?
Production and Operations Management
·
1999
·
2 authors
134
citations
A study of operations and marketing goal consensus in the banking industry
International Journal of Operations & Production Management
·
1997
·
2 authors
16
citations
A framework for strategic service management
Journal of Operations Management
·
1995
·
2 authors
266
citations