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Zoe Radnor · Study
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Author
Zoe Radnor
56 works
· latest 2023
· 8 institutions
cluster: provisional
ORCID 0000-0002-1624-5729
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54
Citations
6,688
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Most cited in this library
Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?
2016 · 1,135 citations
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
2012 · 850 citations
Lean: A failed theory for public services?
2012 · 359 citations
Learning to Walk Before We Try to Run: Adapting Lean for the Public Sector
2010 · 342 citations
Fresh perspectives on customer experience
2015 · 268 citations
Works
56 shown
Editorial: Public value for all? Considering the parameters of public value co-creation
Public Money & Management
·
2023
·
3 authors
·
editorial
·
Open access
18
citations
A typology of dis/value in public service delivery
Public Money & Management
·
2022
·
3 authors
·
Open access
27
citations
Using Situated Interviews to Engage Frail Older People in the Co-production of Improved Emergency Healthcare
International Journal of Public Administration
·
2021
·
3 authors
·
Open access
8
citations
Meaningful inhibitors of the lean journey: a systematic review and categorisation of over 20 years of literature
Production Planning & Control
·
2020
·
3 authors
·
review
·
Open access
33
citations
New development: Expanding public service value to include dis/value
Public Money & Management
·
2020
·
3 authors
·
Open access
60
citations
Rethinking co-creation: the fluid and relational process of value co-creation in public service organizations
Public Money & Management
·
2020
·
2 authors
·
Open access
48
citations
Progressing the Conceptualization of Value Co-creation in Public Service Organizations
Perspectives on Public Management and Governance
·
2019
·
2 authors
·
Open access
44
citations
Beyond the ostensible: an exploration of barriers to lean implementation and sustainability in healthcare
Production Planning & Control
·
2019
·
3 authors
·
Open access
118
citations
Public Sector ‘Modernisation’: Examining the Impact of a Change Agenda on Local Government Employees in England
Australian Journal of Public Administration
·
2018
·
5 authors
·
Open access
10
citations
Co-Production and the Co-Creation of Value in Public Services
Routledge eBooks
·
2018
·
3 authors
·
chapter
·
Open access
57
citations
Affective commitment within the public sector: antecedents and performance outcomes between ownership types
Public Management Review
·
2018
·
4 authors
·
Open access
38
citations
Editorial: The landscape of Lean across public services
Public Money & Management
·
2017
·
3 authors
·
editorial
·
Open access
25
citations
Instruments of value: using the analytic tools of public value theory in teaching and practice
Public Management Review
·
2016
·
6 authors
·
Open access
28
citations
The New Public Governance and Innovation in Public Services
Cambridge University Press eBooks
·
2016
·
2 authors
·
chapter
11
citations
Public management theory
Edward Elgar Publishing eBooks
·
2016
·
3 authors
·
chapter
24
citations
Debate: The development of a new discipline— public service operations management
Public Money & Management
·
2016
·
2 authors
·
Open access
11
citations
Developing service research – paving the way to transdisciplinary research
Journal of service management
·
2016
·
7 authors
61
citations
Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?
Public Management Review
·
2016
·
3 authors
·
Open access
1,135
citations
Teamworking and Lean revisited: a reply to Carter et al.
The International Journal of Human Resource Management
·
2016
·
2 authors
·
Open access
43
citations
Fresh perspectives on customer experience
Journal of Services Marketing
·
2015
·
7 authors
·
Open access
268
citations
Theoretical perspectives in operations management: an analysis of the literature
International Journal of Operations & Production Management
·
2015
·
4 authors
·
Open access
115
citations
The SERVICE Framework: A Public‐service‐dominant Approach to Sustainable Public Services
British Journal of Management
·
2015
·
4 authors
·
Open access
236
citations
Teamworking under Lean in UK public services: lean teams and team targets in Her Majesty's Revenue & Customs (HMRC)
The International Journal of Human Resource Management
·
2014
·
2 authors
·
Open access
73
citations
Sustainable public service organisations: A Public Service-Dominant approach
Society and Economy
·
2014
·
4 authors
38
citations
A Sustainable Business Model for Public Service Organizations?
Public Management Review
·
2014
·
4 authors
·
editorial
·
Open access
128
citations
OPERATIONALIZING CO-PRODUCTION IN PUBLIC SERVICES DELIVERY
·
2014
·
4 authors
17
citations
Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting
Public Management Review
·
2013
·
4 authors
·
Open access
236
citations
The role of management consultancy in implementing operations management in the public sector
International Journal of Operations & Production Management
·
2013
·
2 authors
55
citations
Conceptualising and contextualising public sector operations management
Production Planning & Control
·
2013
·
2 authors
23
citations
Facilitated modelling with discrete-event simulation: Reality or myth?
European Journal of Operational Research
·
2013
·
4 authors
·
Open access
93
citations
Lean: A failed theory for public services?
Public Management Review
·
2012
·
2 authors
359
citations
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
The American Review of Public Administration
·
2012
·
3 authors
850
citations
Theoretical perspectives in purchasing and supply chain management: an analysis of the literature
Supply Chain Management An International Journal
·
2012
·
4 authors
·
Open access
19
citations
Lean in UK Government: internal efficiency or customer service?
Production Planning & Control
·
2012
·
2 authors
·
Open access
129
citations
How do they do it? Understanding back office efficiency savings made by English councils
International Journal of Public Sector Management
·
2012
·
2 authors
·
Open access
8
citations
Theoretical perspectives in purchasing and supply chain management
University of Birmingham Research Portal (University of Birmingham)
·
2012
·
5 authors
223
citations
Debate: How mean is Lean really?
Public Money & Management
·
2011
·
1 author
19
citations
The role of actor associations in understanding the implementation of Lean thinking in healthcare
International Journal of Operations & Production Management
·
2011
·
3 authors
·
Open access
168
citations
Learning to Walk Before We Try to Run: Adapting Lean for the Public Sector
RePEc: Research Papers in Economics
·
2010
·
2 authors
342
citations
Editorial: Lean in Public Services—Panacea or Paradox?
Research Explorer (The University of Manchester)
·
2010
·
2 authors
·
editorial
194
citations
The Influence of Performance Management Systems on Key Actors in Universities
Public Management Review
·
2010
·
2 authors
·
Open access
90
citations
Transferring Lean into government
Journal of Manufacturing Technology Management
·
2010
·
1 author
207
citations
Understanding the relationship between a national award scheme and performance
International Review of Administrative Sciences
·
2009
·
1 author
19
citations
Muddled, massaging, manœuvring or manipulated?
International Journal of Productivity and Performance Management
·
2008
·
1 author
38
citations
Hitting the Target and Missing the Point? Developing an Understanding of Organizational Gaming
Palgrave Macmillan UK eBooks
·
2008
·
1 author
·
chapter
32
citations
Developing an understanding of results‐based management through public value theory
International Journal of Public Sector Management
·
2007
·
2 authors
94
citations
Historical analysis of performance measurement and management in operations management
International Journal of Productivity and Performance Management
·
2007
·
2 authors
224
citations
Learning to Improve: Approaches to Improving Local Government Services
SSRN Electronic Journal
·
2005
·
2 authors
·
preprint
·
Open access
51
citations
The development of supply chain management within the aerospace manufacturing sector
Supply Chain Management An International Journal
·
2004
·
3 authors
54
citations
Developing an understanding of corporate anorexia
International Journal of Operations & Production Management
·
2004
·
2 authors
65
citations
Performance management in the public sector: fact or fiction?
International Journal of Productivity and Performance Management
·
2004
·
1 author
205
citations
Navigating innovation: a diagnostic tool supporting the process
Journal of Manufacturing Technology Management
·
2004
·
2 authors
16
citations
Defining, justifying and implementing the Balanced Scorecard in the National Health Service
Journal of Medical Marketing Device Diagnostic and Pharmaceutical Marketing
·
2003
·
2 authors
52
citations
Success factors for implementation of the balanced scorecard in a NHS multi‐agency setting
International Journal of Health Care Quality Assurance
·
2003
·
2 authors
89
citations
Changing to a lean organisation: the case of a chemicals company
International Journal of Manufacturing Technology and Management
·
2000
·
1 author
17
citations
A characterization of a business process
International Journal of Operations & Production Management
·
1998
·
2 authors
43
citations