A typology of dis/value in public service delivery

Abstract

IMPACTPublic service providers are now expected to play a central role in public value creation by designing and delivering services that are both relevant and beneficial to the wider society in which they operate. In this article the authors explore the view that service providers can destroy, as well as create value. Drawing on a scoping review of the public value and co-creation literatures, the article proposes a typology of the types of dis/value emerging from the review. The findings will be useful for professionals engaged in designing and delivering public services, including managers, planners and commissioners.

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