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Gul-e-Rana Gul-e-Rana · Study

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Gul-e-Rana Gul-e-Rana

2 works· latest 2019· 2 institutionscluster: provisional

h-index2

i102

Citations115

Works here2

19

Most cited in this library

Mediating role of customer forgiveness between perceived justice and satisfaction2019 · 81 citations
Do service firm employee and customer relations matter for customer forgiveness in service recovery?2019 · 34 citations

Works

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Mediating role of customer forgiveness between perceived justice and satisfaction

Journal of Retailing and Consumer Services·2019·2 authors

81citations

Do service firm employee and customer relations matter for customer forgiveness in service recovery?

Asia Pacific Journal of Marketing and Logistics·2019·2 authors

34citations