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G. Lynn Shostack · Study
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Author
G. Lynn Shostack
6 works
· latest 1987
· 2 institutions
cluster: provisional
Works
6 shown
Service Positioning through Structural Change
Journal of Marketing
·
1987
·
1 author
928
citations
Planning the service encounter
·
1985
·
1 author
435
citations
Designing services that deliver
Harvard business review
·
1984
·
1 author
1,272
citations
Emerging perspectives on services marketing
American Marketing Association eBooks
·
1983
·
3 authors
·
book
1,018
citations
How to Design a Service
European Journal of Marketing
·
1982
·
1 author
1,077
citations
Breaking Free from Product Marketing
Journal of Marketing
·
1977
·
1 author
2,056
citations