S
Zodix
Study
Academic Library
Search
Dashboard
Shelves
Open access
My library
Inbox
Notes
Write
Learn
Alerts
More
Ask your library
Notifications
Quick cite
Review
Search or jump to…
⌘K
Kay Chen Tan · Study
Home
/
Author
Kay Chen Tan
20 works
· latest 2008
· 2 institutions
cluster: provisional
ORCID 0000-0002-6802-2463
Follow
Suggest an ORCID correction
h-index
19
i10
19
Citations
2,842
Works here
20
98
00
01
02
03
04
05
08
Most cited in this library
Integrating SERVQUAL and Kano’s model into QFD for service excellence development
2001 · 385 citations
Integrating Kano's model in the planning matrix of quality function deployment
2000 · 356 citations
Service quality in Higher Education using an enhanced SERVQUAL approach
2004 · 329 citations
Measuring web-based service quality
2002 · 310 citations
An integrated approach to innovative product development using Kano’s model and QFD
2000 · 281 citations
Works
20 shown
Supply chain management practices as a mediator of the relationship between operations capability and firm performance
International Journal of Production Research
·
2008
·
4 authors
149
citations
Dynamic Programming for QFD Optimization
Quality and Reliability Engineering International
·
2005
·
2 authors
39
citations
Influence of initiators on supply chain value creation
International Journal of Production Research
·
2004
·
3 authors
98
citations
Service quality in Higher Education using an enhanced SERVQUAL approach
Quality in Higher Education
·
2004
·
2 authors
329
citations
Tourist satisfaction in Singapore – a perspective from Indonesian tourists
Managing Service Quality
·
2003
·
2 authors
162
citations
Factors affecting the development of national quality awards
Measuring Business Excellence
·
2003
·
3 authors
61
citations
Factor analysis of service quality dimension shifts in the information age
Managerial Auditing Journal
·
2003
·
3 authors
37
citations
A service quality framework for Web-based information systems
The TQM Journal
·
2003
·
3 authors
63
citations
Managing for quality in the USA and Japan: differences between the MBNQA, DP and JQA
The TQM Journal
·
2003
·
2 authors
63
citations
Critical success factors for quality management implementation in Russia
Industrial and Commercial Training
·
2002
·
2 authors
41
citations
Measuring web-based service quality
Total Quality Management
·
2002
·
3 authors
310
citations
A comparative study of 16 national quality awards
The TQM Journal
·
2002
·
1 author
116
citations
Integrating SERVQUAL and Kano’s model into QFD for service excellence development
Managing Service Quality
·
2001
·
2 authors
385
citations
Why Singapore's land transportation energy consumption is relatively low
Natural Resources Forum
·
2001
·
2 authors
9
citations
The implementation of quality function deployment based on linguistic data
Journal of Intelligent Manufacturing
·
2001
·
3 authors
98
citations
Integrating Kano's model in the planning matrix of quality function deployment
Total Quality Management
·
2000
·
2 authors
356
citations
Benchmarking in QFD for quality improvement
Benchmarking An International Journal
·
2000
·
3 authors
64
citations
An integrated approach to innovative product development using Kano’s model and QFD
European Journal of Innovation Management
·
2000
·
3 authors
281
citations
Enhancing the firm's performance through quality and supply base management: An empirical study
International Journal of Production Research
·
1998
·
3 authors
127
citations
Quality function deployment and its use in designing information technology systems
International Journal of Quality & Reliability Management
·
1998
·
3 authors
54
citations