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JéAnna Abbott · Study
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Author
JéAnna Abbott
14 works
· latest 2022
· 1 institutions
cluster: provisional
ORCID 0000-0002-9518-1654
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Citations
1,232
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Most cited in this library
The Hospitality Culture Scale: A measure organizational culture and personal attributes
2010 · 162 citations
Hospitality and Tourism Research Rankings by Author, University, and Country Using Six Major Journals
2011 · 157 citations
Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment
2010 · 150 citations
A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review
2019 · 130 citations
Organizational trust in times of COVID-19: Hospitality employees’ affective responses to managers’ communication
2020 · 129 citations
Works
14 shown
How CSR and well-being affect work-related outcomes: a hospitality industry perspective
International Journal of Contemporary Hospitality Management
·
2022
·
3 authors
46
citations
Pay and benefit satisfaction, perceived organizational support, and turnover intentions: The moderating role of job variety
International Journal of Hospitality Management
·
2021
·
4 authors
·
Open access
68
citations
Corporate Social Responsibility and Individual Outcomes: The Mediating Role of Gratitude and Compassion at Work
Cornell Hospitality Quarterly
·
2020
·
3 authors
·
Open access
52
citations
Organizational trust in times of COVID-19: Hospitality employees’ affective responses to managers’ communication
International Journal of Hospitality Management
·
2020
·
4 authors
·
Open access
129
citations
A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review
Cornell Hospitality Quarterly
·
2019
·
3 authors
·
review
130
citations
The influence of perceived forgiveness climate on service recovery performance: The mediating effect of psychological safety and organizational fairness
Journal of Hospitality and Tourism Management
·
2019
·
5 authors
73
citations
Examining stealing thunder as a new service recovery strategy: impact on customer loyalty
International Journal of Contemporary Hospitality Management
·
2019
·
4 authors
44
citations
Impact of error management practices on service recovery performance and helping behaviors in the hospitality industry: The mediating effects of psychological safety and learning behaviors
Journal of Human Resources in Hospitality & Tourism
·
2015
·
4 authors
38
citations
Hospitality Culture and Climate: A Proposed Model for Retaining Employees and Creating Competitive Advantage
International Journal of Hospitality & Tourism Administration
·
2011
·
2 authors
34
citations
Hospitality and Tourism Research Rankings by Author, University, and Country Using Six Major Journals
Journal of Hospitality & Tourism Research
·
2011
·
4 authors
157
citations
The Hospitality Culture Scale: A measure organizational culture and personal attributes
International Journal of Hospitality Management
·
2010
·
3 authors
162
citations
Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment
Cornell Hospitality Quarterly
·
2010
·
3 authors
150
citations
Recreating cheers: an analysis of relationship marketing as an effective marketing technique for quick‐service restaurants
International Journal of Contemporary Hospitality Management
·
2005
·
2 authors
34
citations
Antitrust Regulations and Trade Shows—
Cornell Hotel and Restaurant Administration Quarterly
·
1998
·
2 authors
115
citations