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Gary Crilley · Study
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Author
Gary Crilley
9 works
· latest 2012
· 1 institutions
cluster: provisional
Works
9 shown
Predicting Visitor Satisfaction in Parks: Comparing the Value of Personal Benefit Attainment and Service Levels in Kakadu National Park, Australia
Visitor Studies
·
2012
·
3 authors
78
citations
Satisfaction and Recommendation Levels: An Investigation of Visitor Service Quality at Four Australian Museums
The International Journal of the Inclusive Museum
·
2010
·
2 authors
2
citations
A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres
Managing Leisure
·
2008
·
3 authors
75
citations
Customer Service Quality, Satisfaction, and Operational Performance: A proposed model for Australian public aquatic centres
Annals of Leisure Research
·
2007
·
2 authors
32
citations
Reducing measurement overload: Rationalizing performance measures for public aquatic centres in Australia
Managing Leisure
·
2005
·
3 authors
23
citations
The relationship between managers and operational performance: a proposed model at Australian public sports and leisure centres
Flinders Academic Commons (Flinders University)
·
2004
·
4 authors
·
other
·
Open access
0
citations
Measuring performance in operational management and customer service quality: A survey of financial and non-financial metrics from the Australian golf industry
Journal of Retail & Leisure Property
·
2002
·
4 authors
·
Open access
23
citations
The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure center customers.
Journal of Park and Recreation Administration
·
1999
·
3 authors
125
citations
Measuring customer service quality in sports and leisure centres
Managing Leisure
·
1996
·
4 authors
230
citations