Reducing measurement overload: Rationalizing performance measures for public aquatic centres in Australia

Abstract

The increasing pressure for organizations to monitor outputs and operations using performance measures raises two important issues. First, are there specific performance measures that are significant contributors to the key measures? Second, and as a corollary of the first, is it possible to reduce the number of performance measures and minimize the potential for organizations becoming overwhelmed by data of limited cost-effectiveness? With these issues in mind, this paper examines a number of performance measures currently used widely in Australian public aquatic centres. Employing hierarchical multiple regression analysis, results indicate that a small number of measures appear to be closely related to two key performance measures for visitation and financial success.

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