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Reducing measurement overload: Rationalizing performance measures for public aquatic centres in Australia
16 references·2 citing·35 second hop
Reducing measurement overload: Rationalizing performance measures for public aquatic centres in Australia (2005)Reducing measurement overload: Rationaliz…Strategic Sport Marketing (2020)Strategic Sport MarketingSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Australian Journal of Public Administration (2010)Australian Journal of Public …Linking Marketing to Financial Performance and Firm Value (2004)Linking Marketing to Financia…Coming Up Short on Nonfinancial Performance Measurement (2004)Coming Up Short on Nonfinanci…Rethinking performance measurement: beyond the balanced scorecard (2003)Rethinking performance measur…Measuring performance in a changing business environment (2003)Measuring performance in a ch…Contract–Management Capacity in Municipal and County Governments (2003)Contract–Management Capacity …Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies (2003)Balanced Scorecard Step-by-St…Performance measurement in the public sector: strategies to cope with the risks of performance measurement (2002)Performance measurement in th…Business performance measurement: theory and practice (2002)Business performance measurem…Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Transforming the Balanced Sco…Assessment of facilities management performance – what next? (2000)Assessment of facilities mana…Putting the Balanced Scorecard to Work (1998)Putting the Balanced Scorecar…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…A hierarchical model of leisure constraints (1991)A hierarchical model of leisu…New public management and aquatic and recreation centre planning and decision-making processes (2023)New public management and aqu…Customer Service Quality, Satisfaction, and Operational Performance: A proposed model for Australian public aquatic centres (2007)Customer Service Quality, Sat…Bureaucracy and Representative Government (1971)The Economics of Organization: The Transaction Cost Approach (1981)Public choice II (1989)Managing contract performance: A transaction costs approach (2003)Municipal Support for Social Entrepreneurship (2006)The New Public Service Revisited (2015)The balanced scorecard--measures that drive performance. (1992)Performance measurement system design (1995)Measuring supply chain performance: current research and future directions (2006)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)Performance Measurement: Challenges for Tomorrow* (2011)Using the balanced scorecard as a strategic management system (1996)The balanced scorecard: Translating strategy into action (1997)Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study (2004)Management control systems and strategy: A resource-based perspective (2005)Management control systems as a package—Opportunities, challenges and research directions (2008)Strategic Human Resources Management: Where Do We Go From Here? (2006)The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance (2006)The Use of Management Control Systems to Formulate and Implement CSR Strategy: A Levers of Control Perspective (2013)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Management control systems and strategy: A critical review (1997)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Negotiation of leisure constraints (1993)A Conceptual Model of the Factors Affecting the Recreation and Leisure Participation of Children with Disabilities (2003)Urban planning and quality of life: A review of pathways linking the built environment to subjective well-being (2021)The development of strategic management in the non‐profit context: Intellectual capital in social service non‐profit organizations (2008)Strategic Management Research in the Public Sector: A Review, Synthesis, and Future Directions (2010)The State of Public Strategic Management Research: A Selective Literature Review and Set of Future Directions (2010)Policy capacity and evidence-based policy in the public service (2016)When design meets power: design thinking, public sector innovation and the politics of policy-making (2019)A theoretical framework for studying the co-creation of innovative solutions and public value (2021)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)
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References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1998Putting the Balanced Scorecard to Work2,180 cited
  • 2001Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I1,899 cited
  • 1991A hierarchical model of leisure constraints1,502 cited
  • 2003Measuring performance in a changing business environment610 cited
  • 2004Coming Up Short on Nonfinancial Performance Measurement603 cited
  • 2003Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies489 cited
  • 2010Australian Journal of Public Administration386 cited
  • 2003Contract–Management Capacity in Municipal and County Governments327 cited
  • 2002Performance measurement in the public sector: strategies to cope with the risks of performance measurement292 cited
  • 2004Linking Marketing to Financial Performance and Firm Value282 cited
  • 2003Rethinking performance measurement: beyond the balanced scorecard209 cited
  • 2020Strategic Sport Marketing161 cited
  • 2000Assessment of facilities management performance – what next?137 cited

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  • 2002Business performance measurement: theory and practice130 cited
  • Cited by

    • 2007Customer Service Quality, Satisfaction, and Operational Performance: A proposed model for Australian public aquatic centres32 cited
    • 2023New public management and aquatic and recreation centre planning and decision-making processes6 cited