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Gary Howat · Study

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Gary Howat

12 works· latest 2016· 1 institutionscluster: provisionalORCID 0000-0002-2498-6551

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Citations1,415

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Most cited in this library

The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre2002 · 402 citations
Measuring customer service quality in sports and leisure centres1996 · 230 citations
The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: Empirical results from public, outdoor aquatic centres in Australia2012 · 176 citations
Hedonic and Eudaimonic Experiences among Wellness Tourists: An exploratory enquiry2010 · 150 citations
The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure center customers.1999 · 125 citations

Works

12 shown

Outcome quality in participant sport and recreation service quality models: Empirical results from public aquatic centres in Australia

Sport Management Review·2016·2 authors

68citations

A comparison of service evaluation models in the context of sport and fitness centres in Greece

Managing Leisure·2013·3 authors

92citations

The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: Empirical results from public, outdoor aquatic centres in Australia

Sport Management Review·2012·2 authors

176citations

Hedonic and Eudaimonic Experiences among Wellness Tourists: An exploratory enquiry

Annals of Leisure Research·2010·3 authors

150citations

The ‘Enrichment Hypothesis’ as an Explanation of Women's Participation in Rugby

Annals of Leisure Research·2009·2 authors

19citations

A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres

Managing Leisure·2008·3 authors

75citations

Customer Service Quality, Satisfaction, and Operational Performance: A proposed model for Australian public aquatic centres

Annals of Leisure Research·2007·2 authors

32citations

Reducing measurement overload: Rationalizing performance measures for public aquatic centres in Australia

Managing Leisure·2005·3 authors

23citations

Measuring performance in operational management and customer service quality: A survey of financial and non-financial metrics from the Australian golf industry

Journal of Retail & Leisure Property·2002·4 authors·Open access

23citations

The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre

Sport Management Review·2002·2 authors

402citations

The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure center customers.

Journal of Park and Recreation Administration·1999·3 authors

125citations

Measuring customer service quality in sports and leisure centres

Managing Leisure·1996·4 authors

230citations