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Wen‐Hai Chih · Study
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Author
Wen‐Hai Chih
27 works
· latest 2023
· 1 institutions
cluster: provisional
ORCID 0000-0001-8388-2499
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Most cited in this library
The mediation of cognitive attitude for online shopping
2016 · 133 citations
The influence of web aesthetics on customers’ PAD
2014 · 125 citations
The Antecedents of Consumer Online Buying Impulsiveness on a Travel Website: Individual Internal Factor Perspectives
2012 · 112 citations
Building customer commitment in business-to-business markets
2011 · 97 citations
How does information overload about COVID-19 vaccines influence individuals’ vaccination intentions? The roles of cyberchondria, perceived risk, and vaccine skepticism
2022 · 88 citations
Works
27 shown
What drives customer engagement after a service failure? The moderating role of customer trust
International Journal of Consumer Studies
·
2023
·
3 authors
·
Open access
47
citations
How the emoji use in apology messages influences customers’ responses in online service recoveries: The moderating role of communication style
International Journal of Information Management
·
2022
·
3 authors
65
citations
How does information overload about COVID-19 vaccines influence individuals’ vaccination intentions? The roles of cyberchondria, perceived risk, and vaccine skepticism
Computers in Human Behavior
·
2022
·
3 authors
·
Open access
88
citations
Managing social media recovery: The important role of service recovery transparency in retaining customers
Journal of Retailing and Consumer Services
·
2021
·
3 authors
70
citations
Antecedents of Information Seeking and Sharing on Social Networking Sites: An Empirical Study of Facebook Users
International journal of communication
·
2020
·
3 authors
·
Open access
26
citations
Investigating apology, perceived firm remorse and consumers’ coping behaviors in the digital media service recovery context
Journal of service management
·
2020
·
4 authors
40
citations
Modeling revenge and avoidance in the mobile service industry: moderation role of technology anxiety
Service Industries Journal
·
2019
·
4 authors
53
citations
The effects of outward and inward negative emotions on consumers’ desire for revenge and negative word of mouth
Online Information Review
·
2018
·
4 authors
62
citations
The contradiction of trust and uncertainty from the viewpoint of swift guanxi
Internet Research
·
2018
·
4 authors
49
citations
The contradiction between self-protection and self-presentation on knowledge sharing behavior
Computers in Human Behavior
·
2017
·
4 authors
29
citations
Perceived justice, emotions, and behavioral intentions in the Taiwanese food and beverage industry
International Journal of Conflict Management
·
2017
·
4 authors
48
citations
Understanding virtual community members’ relationships from individual, group, and social influence perspectives
Industrial Management & Data Systems
·
2017
·
3 authors
35
citations
Psychological contract violation
International Journal of Conflict Management
·
2017
·
4 authors
31
citations
The study of the antecedents of knowledge sharing behavior
Internet Research
·
2016
·
3 authors
87
citations
The mediation of cognitive attitude for online shopping
Information Technology and People
·
2016
·
4 authors
133
citations
Understanding community citizenship behavior in social networking sites
Industrial Management & Data Systems
·
2015
·
3 authors
34
citations
Investigating information sharing behavior: the mediating roles of the desire to share information in virtual communities
Information Systems and e-Business Management
·
2015
·
3 authors
67
citations
Understanding broadband television users’ continuance intention to use
Industrial Management & Data Systems
·
2015
·
3 authors
28
citations
Retaining customers after service failure recoveries: a contingency model
Managing Service Quality
·
2014
·
3 authors
61
citations
From positive and negative cognition perspectives to explore e-shoppers’ real purchase behavior: an application of tricomponent attitude model
Information Systems and e-Business Management
·
2014
·
3 authors
34
citations
The influence of web aesthetics on customers’ PAD
Computers in Human Behavior
·
2014
·
4 authors
125
citations
The Antecedents of Consumer Online Buying Impulsiveness on a Travel Website: Individual Internal Factor Perspectives
Journal of Travel & Tourism Marketing
·
2012
·
3 authors
112
citations
Building customer commitment in business-to-business markets
Industrial Marketing Management
·
2011
·
3 authors
97
citations
Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan
Service Industries Journal
·
2011
·
3 authors
50
citations
From disconfirmation to switching: an empirical investigation of switching intentions after service failure and recovery
Service Industries Journal
·
2011
·
4 authors
63
citations
The study of the antecedent factors of organisational commitment for high-tech industries in Taiwan
Total Quality Management & Business Excellence
·
2009
·
1 author
29
citations
The Role of Trust in Customer Online Shopping Behavior: Perspective of Technology Acceptance Model
National Dong Hwa University Institutional Repository
·
2005
·
2 authors
32
citations