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Pete Stevens · Study
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Author
Pete Stevens
8 works
· latest 1996
· 3 institutions
cluster: provisional
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6
Citations
1,709
Works here
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96
Most cited in this library
Dineserv: A Tool for Measuring Service Quality in Restaurants
1995 · 823 citations
Lodgserv: A Service Quality Index for the Lodging Industry
1990 · 489 citations
: A tool for measuring service quality in restaurants
1995 · 116 citations
DINESERV:
1996 · 109 citations
Consumers' Expectations for Service Quality in Economy, Mid-Price and Luxury Hotels
1993 · 103 citations
Works
8 shown
DINESERV:
Journal of Hospitality & Leisure Marketing
·
1996
·
3 authors
109
citations
Dineserv: A Tool for Measuring Service Quality in Restaurants
Cornell Hotel and Restaurant Administration Quarterly
·
1995
·
3 authors
823
citations
: A tool for measuring service quality in restaurants
Cornell Hotel and Restaurant Administration Quarterly
·
1995
·
1 author
116
citations
Internationalizing LODGSERV as a Measurement Tool:
Journal of Hospitality & Leisure Marketing
·
1994
·
3 authors
60
citations
Are the 3 R's—Rut, Risk, and Reward—Stifling Creative Hospitality Education?
Hospitality & Tourism Educator
·
1994
·
2 authors
3
citations
Consumers' Expectations for Service Quality in Economy, Mid-Price and Luxury Hotels
Journal of Hospitality & Leisure Marketing
·
1993
·
3 authors
103
citations
Lodgserv: A Service Quality Index for the Lodging Industry
Journal of Hospitality & Tourism Research
·
1990
·
5 authors
489
citations
How hospitality managers learn
International Journal of Hospitality Management
·
1985
·
1 author
6
citations