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Hyekyung Park · Study

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Hyekyung Park

5 works· latest 2025· 2 institutionscluster: provisionalORCID 0000-0002-8704-0712

h-index5

i105

Citations262

Works here5

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Most cited in this library

A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas2023 · 124 citations
Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods2020 · 68 citations
Is Hotel Technology a Double-edged Sword on Customer Experience? A Mixed-method Approach using Big Data2022 · 34 citations
The two sides of hotel green practices in customer experience: an integrated approach of the Kano model and business analytics2024 · 24 citations
Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis2025 · 12 citations

Works

5 shown

Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis

International Journal of Contemporary Hospitality Management·2025·5 authors

12citations

The two sides of hotel green practices in customer experience: an integrated approach of the Kano model and business analytics

Journal of Travel & Tourism Marketing·2024·4 authors

24citations

A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas

International Journal of Contemporary Hospitality Management·2023·3 authors

124citations

Is Hotel Technology a Double-edged Sword on Customer Experience? A Mixed-method Approach using Big Data

Journal of Hospitality & Tourism Research·2022·4 authors

34citations

Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods

International Journal of Contemporary Hospitality Management·2020·3 authors

68citations