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John Bateson · Study
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Author
John Bateson
13 works
· latest 2012
· 2 institutions
cluster: provisional
ORCID 0000-0002-3620-1387
Works
13 shown
Perceived Control and the Service Experience
Sage eBooks
·
2012
·
1 author
·
chapter
41
citations
Are your customers good enough for your service business?
Academy of Management Perspectives
·
2002
·
1 author
72
citations
Consumer performance and quality in services
Managing Service Quality
·
2002
·
1 author
77
citations
Introducing uncertain performance expectations in satisfaction models for services
International Journal of Service Industry Management
·
1999
·
2 authors
52
citations
Consumer Satisfaction with Services
Journal of Business Research
·
1999
·
2 authors
395
citations
Essentials of Services Marketing
·
1997
·
2 authors
·
book
209
citations
An experimental investigation of halo effects in satisfaction measures of service attributes
International Journal of Service Industry Management
·
1995
·
2 authors
123
citations
The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting
Journal of Consumer Research
·
1992
·
2 authors
359
citations
Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience
Journal of Consumer Research
·
1991
·
2 authors
1,229
citations
Managing Services Marketing: Text and Readings
·
1989
·
1 author
237
citations
Conjoint Analysis Reliability: Empirical Findings
Marketing Science
·
1988
·
3 authors
·
Open access
114
citations
Self-service consumer: An exploratory study.
Journal of Retailing
·
1985
·
1 author
413
citations
Marketing Consumer Services: New Insights
Journal of Marketing
·
1978
·
6 authors
143
citations