SStudyAcademic Library

Shelves Open access My library Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Marketing Consumer Services: New Insights · Study

Home/Customer Service Quality and Loyalty

Marketing Consumer Services: New Insights

Grady D. Bruce, Pierre Eiglier, Éric Langeard, Christopher H. Lovelock, John Bateson, Robert F. Young

1978-07-01articleJournal of Marketing143 citationsclosed

No readable copy stored yet — this record is metadata only.

Customer Service Quality and Loyalty Marketing and Advertising Strategies Service and Product Innovation

Abstract

No abstract was published for this record.

Citations in this library

Stored only when both papers are in the corpus — 143 citations exist upstream.

Cited by

1992The internationalization of service firms: A comparison with the manufacturing sector

1990Assessing the Quality of the Conference Hotel Service Product: Towards an Empirically Based Model

1994Consumer behaviour and services: A review

2017When Service Customers Do Not Consume in Isolation

2017Developing a typology of disruptive customer behaviors

2009Service as value co‐production: reframing the service design process

1991New product development in the financial service industry: A case study

1996How Does Waiting Duration Information Influence Customers' Reactions to Waiting for Services?1

Details

Year1978

Typearticle

VenueJournal of Marketing

Languageen

Files0 public / 0

Identifiers

doi10.2307/1250548

openalex_workW2004118089

Links

Imported from OpenAlex (CC0) — nothing here is generated.