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Sijun Wang

19 works· latest 2023· 3 institutionscluster: provisionalORCID 0000-0001-7042-0850

Works

19 shown

Bridging employee engagement and customer engagement in a service context

Journal of Business Research·2023·2 authors·Open access

34citations

When do frontline service employees feel more grateful?

European Journal of Marketing·2020·1 author

34citations

A cross-national study of intergenerational influence: US and PRC

Journal of Consumer Marketing·2017·3 authors·Open access

18citations

Frontline Service Employee Compliance With Customer Special Requests

Journal of Service Research·2015·6 authors

55citations

The Effect of Online versus Offline Retailer-Brand Image Incongruity on the Flow Experience

The Journal of Marketing Theory and Practice·2015·4 authors

40citations

Employees’ Decision Making in the Face of Customers’ Fuzzy Return Requests

Journal of Marketing·2012·3 authors

63citations

Superstition in Strategic Decision Making: A Two-Level Study of Chinese Executives

Academy of Management Proceedings·2012·2 authors·other

2citations

The role of brand image congruity in Chinese consumers' brand preference

Journal of Product & Brand Management·2012·4 authors

53citations

Disclosure Antecedents in an Online Service Context

Journal of Service Research·2011·4 authors

257citations

Stakeholder Collaboration: Implications for Stakeholder Theory and Practice

Journal of Business Ethics·2010·6 authors

175citations

Marketing Theory and Applications

·2010·17 authors

377citations

Betrayal? Relationship quality implications in service recovery

Journal of Services Marketing·2009·3 authors

88citations

Call center employee personality factors and service performance

Journal of Services Marketing·2009·2 authors

95citations

Congruity's role in website attitude formation

Journal of Business Research·2008·3 authors

75citations

Culture influences on emotional responses to on-line store atmospheric cues

Journal of Business Research·2007·3 authors

226citations

Explaining buyers' responses to sellers' violation of trust

European Journal of Marketing·2007·2 authors

114citations

Adolescent influence in family purchase decisions: An update and cross-national extension

Journal of Business Research·2007·4 authors

85citations

The role of cumulative online purchasing experience in service recovery management

Journal of Interactive Marketing·2005·3 authors

153citations

Signaling the trustworthiness of small online retailers

Journal of Interactive Marketing·2004·3 authors

287citations