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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Michael A. Jones · Study

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Michael A. Jones

26 works· latest 2015· 4 institutionscluster: provisionalORCID 0000-0002-0321-3402

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Citations7,211

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Most cited in this library

Switching barriers and repurchase intentions in services2000 · 1,570 citations
Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes2006 · 969 citations
Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes2002 · 908 citations
Transaction‐specific satisfaction and overall satisfaction: an empirical analysis2000 · 620 citations
The impact of service failure severity on service recovery evaluations andpost‐recovery relationships2004 · 581 citations

Works

26 shown

Exploring consumers’ attitude towards relationship marketing

Journal of Services Marketing·2015·6 authors

52citations

Regulatory Focus Intensity and Evaluations of Retail Experiences

Psychology and Marketing·2014·5 authors

23citations

The Effect of Requests for Positive Evaluations on Customer Satisfaction Ratings

Psychology and Marketing·2014·3 authors

37citations

Customer Orientation and Performance in Small Firms: Examining the Moderating Influence of Risk-Taking, Innovativeness, and Opportunity Focus

Journal of Small Business Management·2012·3 authors

133citations

An investigation of retail outcomes comparing two types of browsers

Journal of Business Research·2011·4 authors

33citations

An Exploratory Model of Interpersonal Cohesiveness in New Product Development Teams

Journal of Product Innovation Management·2010·4 authors

78citations

Attitudes toward and Stereotypes of Persons with Body Art: Implications for Marketing Management

Academy of Marketing Studies journal·2009·3 authors

22citations

Body Art: Prevalence, Search and Evaluation Among University Business Students

Services Marketing Quarterly·2008·3 authors

13citations

The Positive and Negative Effects of Switching Costs on Relational Outcomes

Journal of Service Research·2007·4 authors

446citations

Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes

Journal of Business Research·2006·3 authors

969citations

Search regret: Antecedents and consequences

Journal of Retailing·2006·3 authors

75citations

The impact of service failure severity on service recovery evaluations andpost‐recovery relationships

Journal of Services Marketing·2004·3 authors

581citations

The effects of locational convenience on customer repurchase intentions across service types

Journal of Services Marketing·2003·3 authors

119citations

The product-specific nature of impulse buying tendency

Journal of Business Research·2003·4 authors

453citations

The Information Content of Mutual Fund Print Advertising

Journal of Consumer Affairs·2003·2 authors

58citations

Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes

Journal of Business Research·2002·3 authors

908citations

Reputation, Compliance, and International Law

The Journal of Legal Studies·2002·2 authors

336citations

Switching barriers and repurchase intentions in services

Journal of Retailing·2000·3 authors

1,570citations

Transaction‐specific satisfaction and overall satisfaction: an empirical analysis

Journal of Services Marketing·2000·2 authors

620citations

And Justice for Some.

·2000·2 authors

79citations

Entertaining Shopping Experiences: An Exploratory Investigation

Journal of Retailing and Consumer Services·1999·1 author

304citations

DEVELOPMENT AND VALIDATION OF THE IMPULSE BUYING TENDENCY SCALE

Psychological Reports·1998·3 authors

226citations

Noneconomic Motivations For Price Haggling: an Exploratory Study

Digital Commons - University of South Florida (University of South Florida)·1997·3 authors·Open access

15citations

Harassing conduct and outrageous acts: a cause of action for intentionally inflicted mental distress?

Legal Studies·1994·2 authors·Open access

18citations

Perceived Importance and Usage of Dress Codes among Organizations That Market Professional Services

Public Personnel Management·1992·3 authors

20citations

A textbook on torts

·1986·1 author·book

23citations