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A. Parasuraman · Study

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A. Parasuraman

3 works· latest 2014· 1 institutionscluster: provisional

h-index3

i103

Citations3,087

Works here3

94

04

14

Most cited in this library

The Influence of Store Environment on Quality Inferences and Store Image1994 · 1,538 citations
An Updated and Streamlined Technology Readiness Index2014 · 1,434 citations
Assessing and improving service performancefor maximum impact: insights from a two‐decade‐long research journey2004 · 115 citations

Works

3 shown

An Updated and Streamlined Technology Readiness Index

Journal of Service Research·2014·2 authors

1,434citations

Assessing and improving service performancefor maximum impact: insights from a two‐decade‐long research journey

Performance Measurement and Metrics·2004·1 author

115citations

The Influence of Store Environment on Quality Inferences and Store Image

Journal of the Academy of Marketing Science·1994·3 authors

1,538citations