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Shashank Rao · Study
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Author
Shashank Rao
13 works
· latest 2021
· 3 institutions
cluster: provisional
ORCID 0000-0001-8957-7516
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Citations
2,049
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Most cited in this library
Supply chain risks: a review and typology
2009 · 800 citations
The customer consequences of returns in online retailing: An empirical analysis
2012 · 262 citations
Failure to deliver? Linking online order fulfillment glitches with future purchase behavior
2011 · 191 citations
Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention
2011 · 190 citations
The role of physical distribution services as determinants of product returns in Internet retailing
2014 · 181 citations
Works
13 shown
On packaging and product returns in online retail—Mailing boxes or sending signals?
Journal of Business Logistics
·
2021
·
4 authors
·
Open access
46
citations
On entrepreneurial resilience among micro‐entrepreneurs in the face of economic disruptions… A little help from friends
Journal of Business Logistics
·
2021
·
3 authors
50
citations
On the Viability of Fixing Leaky Supply Chains for the Poor Through Benefit Transfers: A Call for Joint Distribution
Journal of Business Logistics
·
2018
·
4 authors
16
citations
Return Time Leniency in Online Retail: A Signaling Theory Perspective on Buying Outcomes
Decision Sciences
·
2017
·
4 authors
·
Open access
101
citations
The role of physical distribution services as determinants of product returns in Internet retailing
Journal of Operations Management
·
2014
·
3 authors
181
citations
On the measurement and benchmarking of research impact among active logistics scholars
International Journal of Physical Distribution & Logistics Management
·
2013
·
3 authors
20
citations
The customer consequences of returns in online retailing: An empirical analysis
Journal of Operations Management
·
2012
·
4 authors
262
citations
Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention
Journal of Business Logistics
·
2011
·
4 authors
190
citations
Failure to deliver? Linking online order fulfillment glitches with future purchase behavior
Journal of Operations Management
·
2011
·
3 authors
191
citations
Supply chain risks: a review and typology
The International Journal of Logistics Management
·
2009
·
2 authors
800
citations
The alignment of information systems with organizational objectives and strategies in health care
International Journal of Medical Informatics
·
2009
·
4 authors
99
citations
The marketing and logistics efficacy of online sales channels
International Journal of Physical Distribution & Logistics Management
·
2009
·
3 authors
58
citations
Parameters for Software Piracy Research
The Information Society
·
2008
·
4 authors
35
citations