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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Harry Maddern · Study

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Harry Maddern

4 works· latest 2013· 1 institutionscluster: provisional

h-index4

i104

Citations519

Works here4

07

08

13

Most cited in this library

Understanding Business Process Management: Implications for Theory and Practice2008 · 181 citations
Customer satisfaction and service quality in UK financial services2007 · 139 citations
Alternative perspectives on service quality and customer satisfaction: the role of BPM2008 · 117 citations
End-to-end process management: implications for theory and practice2013 · 82 citations

Works

4 shown

End-to-end process management: implications for theory and practice

Production Planning & Control·2013·4 authors

82citations

Understanding Business Process Management: Implications for Theory and Practice

British Journal of Management·2008·3 authors

181citations

Alternative perspectives on service quality and customer satisfaction: the role of BPM

International Journal of Service Industry Management·2008·4 authors

117citations

Customer satisfaction and service quality in UK financial services

International Journal of Operations & Production Management·2007·3 authors

139citations