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Cécile Delcourt · Study

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Cécile Delcourt

5 works· latest 2020· 1 institutionscluster: provisionalORCID 0000-0002-2099-0481

h-index5

i105

Citations543

Works here5

13

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Most cited in this library

Effects of perceived employee emotional competence on customer satisfaction and loyalty2013 · 170 citations
Burdens of Access2017 · 140 citations
Twenty-seven years of service research: a literature review and research agenda2020 · 101 citations
Sharing Goods? Yuck, No! An Investigation of Consumers’ Contamination Concerns About Access-Based Services2019 · 93 citations
Service delivery system design for risk management in sharing-based product service systems: a customer-oriented approach2020 · 39 citations

Works

5 shown

Service delivery system design for risk management in sharing-based product service systems: a customer-oriented approach

International Journal of Operations & Production Management·2020·4 authors·Open access

39citations

Twenty-seven years of service research: a literature review and research agenda

Journal of Services Marketing·2020·4 authors

101citations

Sharing Goods? Yuck, No! An Investigation of Consumers’ Contamination Concerns About Access-Based Services

Journal of Service Research·2019·4 authors·Open access

93citations

Burdens of Access

Journal of Service Research·2017·3 authors·Open access

140citations

Effects of perceived employee emotional competence on customer satisfaction and loyalty

Journal of service management·2013·4 authors·Open access

170citations