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Usha Ramanathan · Study
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Author
Usha Ramanathan
30 works
· latest 2025
· 6 institutions
cluster: provisional
ORCID 0000-0002-7473-4643
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28
Citations
2,874
Works here
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Most cited in this library
Supply chain collaboration: Impact of success in long-term partnerships
2012 · 384 citations
Role of social media in retail network operations and marketing to enhance customer satisfaction
2017 · 282 citations
A PDCA-based approach to Environmental Value Stream Mapping (E-VSM)
2018 · 187 citations
The debate on flexibility of environmental regulations, innovation capabilities and financial performance – A novel use of DEA
2017 · 170 citations
The role of collaboration in the UK green supply chains: an exploratory study of the perspectives of suppliers, logistics and retailers
2014 · 164 citations
Works
30 shown
Operations & supply chain management: principles and practice
International Journal of Production Research
·
2025
·
88 authors
·
other
·
Open access
46
citations
Supply chain transparency for sustainability – an intervention-based research approach
International Journal of Operations & Production Management
·
2022
·
2 authors
54
citations
Supply chain resilience and business responses to disruptions of the COVID-19 pandemic
Benchmarking An International Journal
·
2021
·
3 authors
·
Open access
59
citations
The role of digital technologies in supply chain resilience for emerging markets’ automotive sector
Supply Chain Management An International Journal
·
2021
·
2 authors
·
Open access
132
citations
Facility Selection Model for BOPS Service for an Omnichannel Retail Chain
IEEE Transactions on Engineering Management
·
2020
·
4 authors
·
Open access
25
citations
How selection of collaborating partners impact on the green performance of global businesses? An empirical study of green sustainability
Production Planning & Control
·
2020
·
6 authors
·
Open access
44
citations
A New Perspective of E-Trust in the Era of Social Media: Insights From Customer Satisfaction Data
IEEE Transactions on Engineering Management
·
2020
·
5 authors
·
Open access
43
citations
Bringing back the discourse on entrepreneurial orientation construct: further clarifications on its dimensions
J for International Business and Entrepreneurship Development
·
2020
·
4 authors
10
citations
Evolving Absorptive Capacity: The Mediating Role of Systematic Knowledge Management
IEEE Transactions on Engineering Management
·
2019
·
4 authors
78
citations
A SERVQUAL approach to identifying the influences of service quality on leasing market segment in the German financial sector
Benchmarking An International Journal
·
2018
·
3 authors
·
Open access
37
citations
A PDCA-based approach to Environmental Value Stream Mapping (E-VSM)
Journal of Cleaner Production
·
2018
·
5 authors
·
Open access
187
citations
Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector
Production Planning & Control
·
2017
·
4 authors
·
Open access
46
citations
The debate on flexibility of environmental regulations, innovation capabilities and financial performance – A novel use of DEA
Omega
·
2017
·
3 authors
·
Open access
170
citations
Role of social media in retail network operations and marketing to enhance customer satisfaction
International Journal of Operations & Production Management
·
2017
·
3 authors
·
Open access
282
citations
Linking operations, marketing and environmental capabilities and diversification to hotel performance: A data envelopment analysis approach
International Journal of Production Economics
·
2016
·
3 authors
·
Open access
76
citations
Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
Benchmarking An International Journal
·
2016
·
2 authors
66
citations
Impact of E-Commerce in B2B Physical Distribution
IGI Global eBooks
·
2016
·
3 authors
·
other
4
citations
The role of collaboration in the UK green supply chains: an exploratory study of the perspectives of suppliers, logistics and retailers
Journal of Cleaner Production
·
2014
·
3 authors
·
Open access
164
citations
A note on the role of logistics in e-commerce transactions using customer feedback
Springer eBooks
·
2014
·
3 authors
·
chapter
0
citations
The Role of Logistics in E-commerce Transactions: An Exploratory Study of Customer Feedback and Risk
Springer eBooks
·
2013
·
3 authors
·
chapter
52
citations
Investigating the impact of resource capabilities on customer loyalty: a structural equation approach for the UK hotels using online ratings
Journal of Services Marketing
·
2013
·
2 authors
37
citations
Performance of supply chain collaboration – A simulation study
Expert Systems with Applications
·
2013
·
1 author
162
citations
The impact of e-commerce on Taiwanese SMEs: Marketing and operations effects
International Journal of Production Economics
·
2012
·
3 authors
131
citations
Supply chain collaboration: Impact of success in long-term partnerships
International Journal of Production Economics
·
2012
·
2 authors
384
citations
Supply chain collaboration for improved forecast accuracy of promotional sales
International Journal of Operations & Production Management
·
2012
·
1 author
93
citations
Aligning supply chain collaboration using Analytic Hierarchy Process
Omega
·
2012
·
1 author
81
citations
Supply chain collaboration performance metrics: a conceptual framework
Benchmarking An International Journal
·
2011
·
3 authors
122
citations
Guests' perceptions on factors influencing customer loyalty
International Journal of Contemporary Hospitality Management
·
2011
·
2 authors
140
citations
Identifying demand factors for promotional planning and forecasting: A case of a soft drink company in the UK
International Journal of Production Economics
·
2010
·
2 authors
105
citations
A qualitative perspective to deriving weights from pairwise comparison matrices
Omega
·
2009
·
2 authors
44
citations