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Suiwen Sharon Zou · Study

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Suiwen Sharon Zou

8 works· latest 2021· 3 institutionscluster: provisionalORCID 0000-0002-9692-240X

h-index6

i104

Citations371

Works here8

16

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21

Most cited in this library

The “Terminal” Effects of Service Failure on Airlines: Examining Service Recovery with Justice Theory2017 · 198 citations
The fear of being infected and fired: Examining the dual job stressors of hospitality employees during COVID-192021 · 91 citations
Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory2020 · 37 citations
Left-Digit Effect in Tourists’ Price Evaluations: The Moderating Role of Price Level and Composite Price2020 · 17 citations
Tapping the Chinese Market: an Examination of Chinese Tourists' Images and Constraints Towards Cruising2017 · 8 citations

Works

8 shown

The fear of being infected and fired: Examining the dual job stressors of hospitality employees during COVID-19

International Journal of Hospitality Management·2021·3 authors·Open access

91citations

Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory

Cornell Hospitality Quarterly·2020·2 authors

37citations

Left-Digit Effect in Tourists’ Price Evaluations: The Moderating Role of Price Level and Composite Price

Journal of Travel Research·2020·2 authors

17citations

Tapping the Chinese Market: an Examination of Chinese Tourists' Images and Constraints Towards Cruising

Tourism Review International·2017·2 authors

8citations

The Utilization of Critical Incident Technique to Examine Chinese Tourists' Cruising Motivations and Constraints

Tourism Analysis·2017·3 authors

6citations

The “Terminal” Effects of Service Failure on Airlines: Examining Service Recovery with Justice Theory

Journal of Travel Research·2017·3 authors

198citations

Motivations and constraints of cruising for the US and Chinese markets.

CABI eBooks·2017·3 authors·chapter

8citations

Segmenting Chinese Tourists with Perceived Constraints

Tourism in Marine Environments·2016·2 authors

6citations