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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Tracey S. Danaher · Study

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Tracey S. Danaher

9 works· latest 2024· 1 institutionscluster: provisionalORCID 0000-0002-7248-0889

h-index9

i109

Citations1,086

Works here9

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Most cited in this library

Customer Effort in Value Cocreation Activities2015 · 442 citations
Where, When, and how Long: Factors that Influence the Redemption of Mobile Phone Coupons2015 · 267 citations
Service Safety in the Pandemic Age2020 · 110 citations
Advertising Effectiveness for Multiple Retailer-Brands in a Multimedia and Multichannel Environment2020 · 80 citations
The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery2018 · 59 citations

Works

9 shown

Social Profit Orientation: Lessons from Organizations Committed to Building a Better World

Journal of Marketing·2024·3 authors·Open access

29citations

Dynamic Customer Value Cocreation in Healthcare

Journal of Service Research·2023·4 authors·Open access

44citations

Service Safety in the Pandemic Age

Journal of Service Research·2020·4 authors·editorial·Open access

110citations

Advertising Effectiveness for Multiple Retailer-Brands in a Multimedia and Multichannel Environment

Journal of Marketing Research·2020·3 authors

80citations

The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

Journal of Service Research·2018·4 authors·Open access

59citations

Achieving growth-quality of work life ambidexterity in small firms

Journal of Service Theory and Practice·2015·3 authors·Open access

19citations

What do Customers Get and Give in Return for Loyalty Program Membership?

Australasian Marketing Journal (AMJ)·2015·3 authors

36citations

Customer Effort in Value Cocreation Activities

Journal of Service Research·2015·3 authors

442citations

Where, When, and how Long: Factors that Influence the Redemption of Mobile Phone Coupons

Journal of Marketing Research·2015·4 authors

267citations