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Gianfranco Walsh · Study
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Author
Gianfranco Walsh
54 works
· latest 2022
· 4 institutions
cluster: provisional
ORCID 0000-0002-7010-3633
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51
Citations
5,096
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Most cited in this library
Gender differences in German consumer decision‐making styles
2004 · 381 citations
Review and future directions of cross-cultural consumer services research
2007 · 284 citations
Identification and analysis of moderator variables
2008 · 266 citations
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
2010 · 256 citations
Consumer confusion proneness: scale development, validation, and application
2007 · 240 citations
Works
54 shown
AFFORDABLE INNOVATION REJECTION ATTITUDES: CONCEPTUALISATION, SCALE DEVELOPMENT, AND VALIDATION
International Journal of Innovation Management
·
2022
·
4 authors
·
Open access
5
citations
Why do innovation managers put a premium on premium?
Academy of Management Proceedings
·
2021
·
6 authors
·
other
0
citations
Hybrid Offerings Sales Capability: Conceptualization, Scale Development and Validation
British Journal of Management
·
2021
·
3 authors
·
Open access
28
citations
Scene Sells: Why Spatial Backgrounds Outperform Isolated Product Depictions Online
International Journal of Electronic Commerce
·
2020
·
2 authors
18
citations
Grundlagen des Marketing
Springer eBooks
·
2019
·
3 authors
·
chapter
25
citations
Attitude towards Low-end and High-end Innovation
Academy of Management Proceedings
·
2019
·
5 authors
·
other
2
citations
Discount venture brands: Self-congruity and perceived value-for-money?
Journal of Business Research
·
2019
·
7 authors
·
Open access
20
citations
Social media-driven antecedents and consequences of employees' awareness of their impact on corporate reputation
Journal of Business Research
·
2018
·
2 authors
71
citations
The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery
Journal of Service Research
·
2018
·
4 authors
·
Open access
67
citations
Consumer perceptions of luxury brands: An owner-based perspective
European Management Journal
·
2018
·
3 authors
42
citations
Every Saint has a Past, and Every Sinner has a Future: Influences of Regulatory Focus on Consumers’ Moral Self‐Regulation
Journal of Consumer Psychology
·
2018
·
3 authors
·
Open access
37
citations
Customer Interaction and Innovation in Hybrid Offerings
Journal of Service Research
·
2017
·
3 authors
·
Open access
84
citations
Effects of customer-based corporate reputation on perceived risk and relational outcomes: empirical evidence from gender moderation in fashion retailing
Journal of Product & Brand Management
·
2017
·
3 authors
69
citations
Sustainable consumption and third-party certification labels: Consumers’ perceptions and reactions
European Management Journal
·
2017
·
3 authors
·
Open access
163
citations
Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes
Journal of Service Research
·
2016
·
3 authors
104
citations
The influence of service employees and other customers on customer unfriendliness: a social norms perspective
Journal of the Academy of Marketing Science
·
2016
·
5 authors
·
Open access
43
citations
Grundlagen des Marketing
Springer eBooks
·
2016
·
3 authors
·
chapter
23
citations
Perceived External Reputation as a Driver of Organizational Citizenship Behavior: Replication and Extension
Corporate Reputation Review
·
2015
·
3 authors
27
citations
Developing and validating a scale of consumer brand embarrassment tendencies
Journal of Business Research
·
2015
·
5 authors
29
citations
The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation
Psychology and Marketing
·
2014
·
4 authors
117
citations
The Effect of Job-Related Demands and Resources on Service Employees’ Willingness to Report Complaints
Journal of Service Research
·
2014
·
4 authors
51
citations
Attitude toward cultural diversity: A test of identity-related antecedents and purchasing consequences
Journal of Business Research
·
2014
·
2 authors
33
citations
Extra- and intra-organizational drivers of workplace deviance
Service Industries Journal
·
2014
·
1 author
27
citations
PREVENTIVE PRODUCT RETURNS MANAGEMENT SYSTEMS - A REVIEW AND MODEL
Journal of the Association for Information Systems
·
2014
·
3 authors
18
citations
A segmentation of adolescent online users and shoppers
Journal of Services Marketing
·
2013
·
3 authors
45
citations
Replicating, validating, and reducing the length of the consumer perceived value scale
Journal of Business Research
·
2013
·
3 authors
195
citations
Uncertainty in ethical consumer choice: a conceptual model
Journal of Consumer Behaviour
·
2013
·
5 authors
82
citations
Investigating the drivers of consumer intention to buy manufacturer brands
Journal of Product & Brand Management
·
2012
·
3 authors
35
citations
Customer perceptions of discrimination in service deliveries: Construction and validation of a measurement instrument
Journal of Business Research
·
2012
·
2 authors
47
citations
Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Journal of Business Research
·
2012
·
2 authors
224
citations
What the eye does not see, the mind cannot reject: Can call center location explain differences in customer evaluations?
International Business Review
·
2011
·
4 authors
29
citations
Consumer uncertainty, revisited
Psychology and Marketing
·
2011
·
4 authors
118
citations
Service Nepotism in the Marketplace
British Journal of Management
·
2011
·
2 authors
33
citations
Emotions, store-environmental cues, store-choice criteria, and marketing outcomes
Journal of Business Research
·
2010
·
5 authors
240
citations
Unfriendly customers as a social stressor – An indirect antecedent of service employees’ quitting intention
European Management Journal
·
2010
·
1 author
81
citations
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
European Journal of Marketing
·
2010
·
2 authors
256
citations
Measuring consumer vulnerability to perceived product-similarity problems and its consequences
Journal of Marketing Management
·
2010
·
3 authors
30
citations
Consumers' Intention to Buy Private Label Brands Revisited
Journal of General Management
·
2010
·
2 authors
69
citations
Does relationship quality matter in e-services? A comparison of online and offline retailing
Journal of Retailing and Consumer Services
·
2010
·
4 authors
144
citations
Exploring the concept of brand embarrassment: the experiences of older adolescents
·
2009
·
2 authors
24
citations
Identification and analysis of moderator variables
European Journal of Marketing
·
2008
·
3 authors
266
citations
Consumer confusion proneness: scale development, validation, and application
Journal of Marketing Management
·
2007
·
3 authors
240
citations
Review and future directions of cross-cultural consumer services research
Journal of Business Research
·
2007
·
3 authors
284
citations
Determinants of motion picture box office and profitability: an interrelationship approach
Review of Managerial Science
·
2007
·
3 authors
123
citations
Consumer Vulnerability to Perceived Product Similarity Problems: Scale Development and Identification
Journal of Macromarketing
·
2005
·
2 authors
60
citations
Demographic characteristics of consumers who find it difficult to decide
Marketing Intelligence & Planning
·
2005
·
2 authors
79
citations
An Examination of Consumers' Motives to Switch Energy Suppliers
Journal of Marketing Management
·
2005
·
3 authors
68
citations
Towards a Conceptual Model of Consumer Confusion
Research Explorer (The University of Manchester)
·
2005
·
3 authors
195
citations
VHB-JOURQUAL: Ein Ranking von betriebswirtschaftlich-relevanten Zeitschriften auf der Grundlage von Expertenurteilen
Schmalenbach Journal of Business Research
·
2004
·
3 authors
96
citations
Gender differences in German consumer decision‐making styles
Journal of Consumer Behaviour
·
2004
·
2 authors
381
citations
Consumers' decision-making style as a basis for market segmentation
Journal of Targeting Measurement and Analysis for Marketing
·
2001
·
4 authors
·
Open access
121
citations
German Consumer Decision‐Making Styles
Journal of Consumer Affairs
·
2001
·
3 authors
226
citations
The Mannmaven: an agent for diffusing market information
Journal of Marketing Communications
·
2001
·
3 authors
120
citations
An Investigation into the Factors Determining the Success of Service Innovations: The Case of Motion Pictures
·
2001
·
5 authors
82
citations