S
Study
Academic Library
Search
Shelves
Open access
My library
Review
Jill Sweeney · Study
Home
/
Author
Jill Sweeney
31 works
· latest 2019
· 3 institutions
cluster: provisional
ORCID 0000-0002-3847-1540
Works
31 shown
Value co-destruction: a typology of resource misintegration manifestations
Journal of Services Marketing
·
2019
·
6 authors
·
Open access
130
citations
Business model innovation and value-creation: the triadic way
Journal of service management
·
2018
·
6 authors
·
Open access
201
citations
Professional Service Providers’ Resource Integration Styles (PRO-RIS)
Journal of Service Research
·
2016
·
3 authors
52
citations
Customer Effort in Value Cocreation Activities
Journal of Service Research
·
2015
·
3 authors
442
citations
Health Care Customer Value Cocreation Practice Styles
Journal of Service Research
·
2012
·
5 authors
1,112
citations
Word of mouth: measuring the power of individual messages
European Journal of Marketing
·
2012
·
3 authors
271
citations
Restorative cancer resource center servicescapes
Managing Service Quality
·
2011
·
3 authors
24
citations
Reconceptualizing professional service firm innovation capability: Scale development
Industrial Marketing Management
·
2011
·
4 authors
240
citations
The marketing practices‐performance relationship in professional service firms
Journal of service management
·
2011
·
3 authors
61
citations
How professional service firms compete in the market: an exploratory study
Journal of Marketing Management
·
2010
·
4 authors
53
citations
Shopping trip value: Do stores and products matter?
Journal of Retailing and Consumer Services
·
2008
·
2 authors
122
citations
Factors influencing word of mouth effectiveness: receiver perspectives
European Journal of Marketing
·
2008
·
3 authors
493
citations
Conceptualizing word‐of‐mouth activity, triggers and conditions: an exploratory study
European Journal of Marketing
·
2007
·
3 authors
366
citations
A Hierarchical Model of Health Service Quality
Journal of Service Research
·
2007
·
3 authors
750
citations
How functional, psychological, and social relationship benefits influence individual and firm commitment to the relationship
Journal of Business and Industrial Marketing
·
2007
·
2 authors
124
citations
Service Quality Attribute Weights
Journal of Service Research
·
2007
·
2 authors
203
citations
The effects of brand credibility on customer loyalty
Journal of Retailing and Consumer Services
·
2007
·
2 authors
·
Open access
429
citations
Zone‐of‐tolerance moderates the service quality‐outcome relationship
Journal of Services Marketing
·
2007
·
2 authors
111
citations
The Effect of Service Evaluations on Behavioral Intentions and Quality of Life
Journal of Service Research
·
2006
·
2 authors
248
citations
Brand personality: Exploring the potential to move from factor analytical to circumplex models
Psychology and Marketing
·
2006
·
2 authors
157
citations
Are There Cognitive Dissonance Segments?
Australian Journal of Management
·
2003
·
2 authors
127
citations
The role of cognitions and emotions in the music‐approach‐avoidance behavior relationship
Journal of Services Marketing
·
2002
·
2 authors
238
citations
Consumer perceived value: The development of a multiple item scale
Journal of Retailing
·
2001
·
2 authors
6,635
citations
A Comparison of Traditional and Web-Based Tutorials in Marketing Education: An Exploratory Study
Journal of Marketing Education
·
2001
·
2 authors
147
citations
Cognitive dissonance after purchase: A multidimensional scale
Psychology and Marketing
·
2000
·
3 authors
366
citations
Perceived value and its impact on choice behavior in a retail setting
Journal of Retailing and Consumer Services
·
2000
·
2 authors
200
citations
The role of perceived risk in the quality-value relationship: A study in a retail environment
Journal of Retailing
·
1999
·
3 authors
1,675
citations
"After I Had Made the Decision, I...: " Toward a Scale to Measure Cognitive Dissonance
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
1998
·
4 authors
·
Open access
57
citations
Retail service quality and perceived value
Journal of Retailing and Consumer Services
·
1997
·
3 authors
335
citations
Industry type, culture, mode of entry and perceptions of international marketing ethics problems: A cross-cultural comparison
Journal of Business Ethics
·
1994
·
1 author
93
citations
The Effect of Cues on Service Quality Expectations and Service Selection in a Restaurant Setting
Journal of Services Marketing
·
1992
·
2 authors
86
citations