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Sun-Bai Cho · Study
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Author
Sun-Bai Cho
3 works
· latest 2019
· 1 institutions
cluster: provisional
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186
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Most cited in this library
Consequences of psychological benefits of using eco-friendly services in the context of drone food delivery services
2019 · 90 citations
Effect of Restaurant Patrons' Regret and Disappointment on Dissatisfaction and Behavioral Intention
2013 · 51 citations
The Moderating Role of Severity of Service Failure in the Relationship among Regret/Disappointment, Dissatisfaction, and Behavioral Intention
2016 · 45 citations
Works
3 shown
Consequences of psychological benefits of using eco-friendly services in the context of drone food delivery services
Journal of Travel & Tourism Marketing
·
2019
·
3 authors
90
citations
The Moderating Role of Severity of Service Failure in the Relationship among Regret/Disappointment, Dissatisfaction, and Behavioral Intention
Journal of Quality Assurance in Hospitality & Tourism
·
2016
·
3 authors
45
citations
Effect of Restaurant Patrons' Regret and Disappointment on Dissatisfaction and Behavioral Intention
Journal of Travel & Tourism Marketing
·
2013
·
3 authors
51
citations