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Sérgio P. Santos · Study
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Author
Sérgio P. Santos
15 works
· latest 2022
· 3 institutions
cluster: provisional
ORCID 0000-0001-9811-3799
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Citations
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Most cited in this library
Strategy implementation: What is the failure rate?
2015 · 192 citations
Adding value to performance measurement by using system dynamics and multicriteria analysis
2002 · 173 citations
Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment
2011 · 140 citations
System Dynamics in Tourism Planning and Development
2018 · 99 citations
Challenges for performance assessment and improvement in primary health care: The case of the Portuguese health centres
2009 · 88 citations
Works
15 shown
Challenges and success factors of transnational higher education: a systematic review
Studies in Higher Education
·
2022
·
3 authors
·
review
87
citations
Implementation obstacles and strategy implementation failure
Baltic Journal of Management
·
2018
·
2 authors
·
Open access
62
citations
Two decades on the MACBETH approach: a bibliometric analysis
Annals of Operations Research
·
2018
·
2 authors
47
citations
System Dynamics in Tourism Planning and Development
Tourism Planning & Development
·
2018
·
3 authors
99
citations
Measuring organisational performance using a mix of OR methods
Technological Forecasting and Social Change
·
2017
·
4 authors
·
Open access
19
citations
A multiple criteria information system for pedagogical evaluation and professional development of teachers
Journal of the Operational Research Society
·
2015
·
3 authors
·
Open access
57
citations
Strategy implementation: What is the failure rate?
Journal of Management & Organization
·
2015
·
2 authors
·
Open access
192
citations
EVALUATING RETAIL BANKING SERVICE QUALITY AND CONVENIENCE WITH MCDA TECHNIQUES: A CASE STUDY AT THE BANK BRANCH LEVEL
Journal of Business Economics and Management
·
2014
·
4 authors
·
Open access
36
citations
A MULTIPLE CRITERIA FRAMEWORK TO EVALUATE BANK BRANCH POTENTIAL ATTRACTIVENESS
International Journal of Strategic Property Management
·
2012
·
4 authors
·
Open access
51
citations
Is TQM more difficult to implement than other transformational strategies?
Total Quality Management & Business Excellence
·
2011
·
2 authors
·
Open access
57
citations
Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment
Omega
·
2011
·
3 authors
·
Open access
140
citations
Adding value to bank branch performance evaluation using cognitive maps and MCDA: a case study
Journal of the Operational Research Society
·
2010
·
3 authors
·
Open access
73
citations
Challenges for performance assessment and improvement in primary health care: The case of the Portuguese health centres
Health Policy
·
2009
·
2 authors
·
Open access
88
citations
Enhanced performance measurement using OR: a case study
Journal of the Operational Research Society
·
2007
·
3 authors
·
Open access
45
citations
Adding value to performance measurement by using system dynamics and multicriteria analysis
International Journal of Operations & Production Management
·
2002
·
3 authors
·
Open access
173
citations