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Steven Van de Walle · Study
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Author
Steven Van de Walle
135 works
· latest 2025
· 5 institutions
cluster: provisional
ORCID 0000-0003-1531-7097
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97
Citations
7,166
Works here
135
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Most cited in this library
Public Service Performance and Trust in Government: The Problem of Causality
2003 · 589 citations
Comparing Measures of Citizen Trust and User Satisfaction as Indicators of `Good Governance': Difficulties in Linking Trust and Satisfaction Indicators
2003 · 552 citations
The effects of new public management on the quality of public services
2020 · 391 citations
New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness
2012 · 339 citations
Trust in the public sector: is there any evidence for a long-term decline?
2008 · 331 citations
Works
60 shown
Do Justifications Affect Tolerance for Administrative Burdens? Evidence From a Survey Experiment Among Policymakers
Social Policy and Administration
·
2025
·
2 authors
·
Open access
4
citations
Performance rankings reduce cognitive processing of underlying performance information
Public Management Review
·
2025
·
4 authors
·
Open access
5
citations
What motivates users to report service‐related issues? A study on coproduction in a smart public service
Public Administration
·
2023
·
4 authors
·
Open access
15
citations
Public officials’ interpretation of conflicting performance information: goal reprioritization or unbiased decision-making?
Public Management Review
·
2022
·
2 authors
·
Open access
16
citations
The role of demonstration projects as policy instruments in the development of nonprofit organizations: Beyond instrumentality
Public Administration and Development
·
2022
·
2 authors
·
Open access
3
citations
Buying from Local Providers: The Role of Governance Preferences in Assessing Performance Information
Public Administration Review
·
2022
·
2 authors
·
Open access
19
citations
Serving Multiple Masters? Public Managers’ Role Perceptions in Participatory Budgeting
Administration & Society
·
2021
·
2 authors
·
Open access
16
citations
A systematic review of the literature on determinants of public managers' attitudes toward public participation
Local Government Studies
·
2021
·
2 authors
·
review
·
Open access
61
citations
Defending, prospecting or reacting? Strategic management during cutbacks in the Dutch penitentiary sector
Financial Accountability and Management
·
2020
·
2 authors
·
Open access
7
citations
Increasing the cost of participation: red tape and public officials’ attitudes toward public participation
International Review of Administrative Sciences
·
2020
·
2 authors
·
Open access
21
citations
The effects of new public management on the quality of public services
Governance
·
2020
·
2 authors
·
Open access
391
citations
Goats or wolves? Private sector managers in the public sector
Governance
·
2020
·
3 authors
·
Open access
31
citations
Understanding Policy Instruments for Steering Nonprofit Organizations in China: Only Carrots and Sticks?
VOLUNTAS International Journal of Voluntary and Nonprofit Organizations
·
2020
·
1 author
·
Open access
8
citations
Trust, Fairness, and Signaling
·
2020
·
2 authors
·
other
·
Open access
12
citations
When Will Public Officials Listen? A Vignette Experiment on the Effects of Input Legitimacy on Public Officials’ Willingness to Use Public Participation
Public Administration Review
·
2019
·
2 authors
·
Open access
71
citations
Street-Level Bureaucrats’ Attitude toward Clients: A Study of Work Group Influence in the Dutch and Belgian Tax Administration
Public Performance & Management Review
·
2019
·
2 authors
·
Open access
17
citations
Institutions or Contingencies? A Cross‐Country Analysis of Management Tool Use by Public Sector Executives
Public Administration Review
·
2019
·
3 authors
·
Open access
74
citations
Equity or Efficiency? Explaining Public Officials' Values
Public Administration Review
·
2018
·
2 authors
·
Open access
63
citations
Prosocial Compensation Following a Service Failure: Fulfilling an Organization’s Ethical and Philanthropic Responsibilities
Journal of Business Ethics
·
2018
·
4 authors
·
Open access
27
citations
Understanding street-level bureaucrats’ attitude towards clients: Towards a measurement instrument
Public Policy and Administration
·
2018
·
2 authors
·
Open access
52
citations
New Public Management reforms in Europe and their effects: findings from a 20-country top executive survey
International Review of Administrative Sciences
·
2018
·
4 authors
·
Open access
110
citations
Homogeneous National Management Policies or Autonomous Choices by Administrative Units? Inter- and Intra-Country Management Tools Use Variations in European Central Government Administrations
Public Performance & Management Review
·
2018
·
3 authors
9
citations
Explaining variation in perceived managerial autonomy and direct politicization in European public sectors
International Review of Administrative Sciences
·
2018
·
1 author
·
Open access
23
citations
Trust in and by the Public Sector
Routledge eBooks
·
2018
·
2 authors
·
chapter
22
citations
Where Comparative Public Administration and Comparative Policy Studies Meet
Journal of Comparative Policy Analysis Research and Practice
·
2018
·
2 authors
·
Open access
19
citations
A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues
Social Policy and Administration
·
2017
·
2 authors
·
Open access
59
citations
Explaining Citizen Satisfaction and Dissatisfaction with Public Services
Palgrave Macmillan UK eBooks
·
2017
·
1 author
·
chapter
·
Open access
133
citations
Challenges for Large-Scale International Comparative Survey-Based Research in Public Administration
Palgrave Macmillan UK eBooks
·
2017
·
4 authors
·
chapter
·
Open access
12
citations
Do tax officials use double standards in evaluating citizen‐clients? A policy‐capturing study among Dutch frontline tax officials
Public Administration
·
2017
·
3 authors
·
Open access
48
citations
Compensating citizens for poor service delivery: Experimental research in public and private settings
Public Administration
·
2017
·
4 authors
·
Open access
36
citations
The Experimental Turn in Public Management: How Methodological Preferences Drive Substantive Choices
Cambridge University Press eBooks
·
2017
·
1 author
·
chapter
·
Open access
10
citations
A change management perspective on public sector cutback management: towards a framework for analysis
Public Management Review
·
2017
·
3 authors
·
Open access
86
citations
Cost-effectiveness, domestic favouritism and sustainability in public procurement
International Journal of Public Sector Management
·
2017
·
2 authors
·
Open access
50
citations
Organizational Socialization in Public Administration Research: A Systematic Review and Directions for Future Research
The American Review of Public Administration
·
2017
·
4 authors
·
review
·
Open access
92
citations
Trust in public administration and public services
Lirias
·
2017
·
1 author
·
chapter
15
citations
Agenda-setting by the European Commission. Seeking public opinion?
Journal of European Public Policy
·
2016
·
3 authors
·
Open access
79
citations
Does Trust in the Performance Measurement Organization Influence How Public Managers Use Performance Information?
Public Performance & Management Review
·
2016
·
2 authors
·
Open access
15
citations
When public services fail: a research agenda on public service failure
Journal of service management
·
2016
·
1 author
·
Open access
104
citations
Critical Reflections on Interactive Governance
Edward Elgar Publishing eBooks
·
2016
·
3 authors
·
book
·
Open access
109
citations
What do public officials think about citizens? The role of public officials’ trust and their perceptions of citizens’ trustworthiness in interactive governance
Edward Elgar Publishing eBooks
·
2016
·
3 authors
·
chapter
·
Open access
17
citations
Introduction: public administration reforms in Europed
Edward Elgar Publishing eBooks
·
2016
·
4 authors
·
chapter
·
Open access
20
citations
Comparative research in public administration and the contribution of the COCOPS Top Executive Survey
Edward Elgar Publishing eBooks
·
2016
·
4 authors
·
chapter
13
citations
Public administration reforms and outcomes across countries and policy areas
Edward Elgar Publishing eBooks
·
2016
·
4 authors
·
chapter
7
citations
Conclusion: a kaleidoscope of administrative reforms in Europe
Edward Elgar Publishing eBooks
·
2016
·
4 authors
·
chapter
4
citations
Administrative reforms in the Netherlands: managerialism, collaboration and implications for future reform capacity
Edward Elgar Publishing eBooks
·
2016
·
3 authors
·
chapter
3
citations
A Bibliometrics Approach to Understanding Conceptual Breadth, Depth and Development: The Case of New Public Management
Political Studies Review
·
2016
·
2 authors
·
Open access
12
citations
Reforming Organizational Structures
Routledge eBooks
·
2016
·
1 author
·
chapter
·
Open access
11
citations
Introduction: Public Administration Reforms in Europe
HAL
·
2016
·
4 authors
·
chapter
·
Open access
8
citations
Generating Usable Knowledge through an Experimental Approach to Public Administration
Public Administration Review
·
2015
·
3 authors
81
citations
Citizens' Blame of Politicians for Public Service Failure: Experimental Evidence about Blame Reduction through Delegation and Contracting
Public Administration Review
·
2015
·
4 authors
·
Open access
135
citations
How Cutbacks and Job Satisfaction Are Related: The Role of Top-Level Public Managers’ Autonomy
Review of Public Personnel Administration
·
2015
·
2 authors
34
citations
Hoe bestuurskundig is de bestuurskunde?
Bestuurskunde
·
2015
·
3 authors
·
Open access
4
citations
Responses to Decline in Marketized Public Services: An Experimental Evaluation of Choice Overload
Journal of Public Administration Research and Theory
·
2015
·
3 authors
·
Open access
123
citations
Extrinsic motivation, PSM and labour market characteristics: a multilevel model of public sector employment preference in 26 countries
International Review of Administrative Sciences
·
2015
·
3 authors
111
citations
We need to compare, but how? Measurement Equivalence in Comparative Public Administration
EUR Research Repository (Erasmus University Rotterdam)
·
2015
·
3 authors
76
citations
TRUST, QUALITY MEASUREMENT MODELS, AND VALUE CHAIN MONITORING: Introduction
Public Performance & Management Review
·
2014
·
3 authors
5
citations
Publishing in Public Administration: Issues with Defining, Comparing, and Ranking the Output of Universities
International Public Management Journal
·
2014
·
2 authors
·
Open access
27
citations
Public Administration Reforms in Europe: The View from the Top
EUR Research Repository (Erasmus University Rotterdam)
·
2014
·
4 authors
·
other
97
citations
Performance Reporting
Oxford University Press eBooks
·
2014
·
5 authors
·
chapter
9
citations
Building Resilience in Public Organizations: The Role of Waste and Bricolage
EUR Research Repository (Erasmus University Rotterdam)
·
2014
·
1 author
·
Open access
18
citations