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Araceli Picón Berjoyo · Study

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Araceli Picón Berjoyo

6 works· latest 2016· 1 institutionscluster: provisionalORCID 0000-0001-8290-6399

h-index6

i106

Citations787

Works here6

11

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16

Most cited in this library

The relationship between satisfaction and loyalty: A mediator analysis2013 · 215 citations
The relationships between soft-hard TQM factors and key business results2013 · 212 citations
Multi-dimensional analysis of perceived switching costs2011 · 121 citations
Mediation effect of TQM technical factors in excellence management systems2013 · 95 citations
Contextual and mediation analysis between TQM critical factors and organisational results in the EFQM Excellence Model framework2014 · 77 citations

Works

6 shown

A mediating and multigroup analysis of customer loyalty

European Management Journal·2016·3 authors

67citations

Contextual and mediation analysis between TQM critical factors and organisational results in the EFQM Excellence Model framework

International Journal of Production Research·2014·4 authors

77citations

The relationships between soft-hard TQM factors and key business results

International Journal of Operations & Production Management·2013·4 authors

212citations

Mediation effect of TQM technical factors in excellence management systems

Journal of Business Research·2013·4 authors

95citations

The relationship between satisfaction and loyalty: A mediator analysis

Journal of Business Research·2013·3 authors·Open access

215citations

Multi-dimensional analysis of perceived switching costs

Industrial Marketing Management·2011·2 authors

121citations