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Alan M. Wilson · Study
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Author
Alan M. Wilson
36 works
· latest 2021
· 1 institutions
cluster: provisional
ORCID 0000-0002-5491-1876
Works
36 shown
Examining consumers' continuous usage of multichannel retailers' mobile applications
Psychology and Marketing
·
2021
·
3 authors
·
Open access
57
citations
Customer coproduction in healthcare service delivery: Examining the influencing effects of the social context
Journal of Business Research
·
2020
·
4 authors
·
Open access
22
citations
A cross‐national investigation of trait antecedents of mobile‐banking adoption
Thunderbird International Business Review
·
2020
·
4 authors
·
Open access
20
citations
Shopping in the digital world: Examining customer engagement through augmented reality mobile applications
Computers in Human Behavior
·
2019
·
2 authors
663
citations
Online public services usage and the elderly: Assessing determinants of technology readiness in Japan and the UK
Technology in Society
·
2019
·
3 authors
·
Open access
62
citations
Investigating the role of customers’ perceptions of employee effort and justice in service recovery
European Journal of Marketing
·
2019
·
6 authors
·
Open access
46
citations
Developing a Mobile Applications Customer Experience Model (MACE)- Implications for Retailers
Journal of Business Research
·
2018
·
3 authors
301
citations
Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
Journal of Financial Services Marketing
·
2017
·
4 authors
·
Open access
31
citations
From Classroom to Boardroom: Inspirational Studies from Hospitality's Emerging Leaders
·
2017
·
2 authors
·
book
0
citations
The Role of Internal Branding in the Delivery of Employee Brand Promise
Palgrave Macmillan UK eBooks
·
2016
·
2 authors
·
chapter
·
Open access
68
citations
Patient co-creation activities in healthcare service delivery at the micro level: The influence of online access to healthcare information
Technological Forecasting and Social Change
·
2016
·
3 authors
·
Open access
162
citations
Evolving the online customer experience … is there a role for online customer support?
Computers in Human Behavior
·
2016
·
2 authors
191
citations
Service experiences and dyadic value co-creation in healthcare service delivery: a CIT approach
Journal of Service Theory and Practice
·
2015
·
3 authors
102
citations
Relative importance of satisfaction dimensions on service performance
Journal of service management
·
2013
·
2 authors
27
citations
Services Marketing : Integrating Customer Focus Across The Firm european edition Ed. 2
·
2012
·
3 authors
·
book
97
citations
Internal branding process: key mechanisms, outcomes and moderating factors
European Journal of Marketing
·
2011
·
2 authors
322
citations
An exploration of the service orientation discrepancy phenomenon in a public sector context
Service Industries Journal
·
2010
·
2 authors
13
citations
Customer feedback mechanisms and organisational learning in service operations
International Journal of Operations & Production Management
·
2010
·
2 authors
44
citations
Book Review: Grown up Digital: How the Net Generation is Changing your World
International Journal of Market Research
·
2010
·
1 author
·
other
66
citations
Internal branding to influence employees' brand promise delivery: a case study in Thailand
Journal of service management
·
2009
·
3 authors
99
citations
Internal branding: an enabler of employees' brand‐supporting behaviours
Journal of service management
·
2009
·
3 authors
·
Open access
289
citations
Exploring the Influences of Internal Branding on Employees' Brand Promise Delivery: Implications for Strengthening Customer–Brand Relationships
Journal of Relationship Marketing
·
2008
·
3 authors
148
citations
The role of internal branding in the delivery of employee brand promise
Journal of Brand Management
·
2007
·
2 authors
386
citations
The Influence of an Organisation’s Corporate Values on Employees Personal Buying Behaviour
Journal of Business Ethics
·
2007
·
3 authors
44
citations
Marketing research: an integrated approach 2nd edition
FT Prentice Hall eBooks
·
2006
·
1 author
·
book
27
citations
A reconceptualisation of the satisfaction‐service performance thesis
Journal of Services Marketing
·
2004
·
1 author
64
citations
Marketing Research: An Integrated Approach
·
2002
·
1 author
·
book
144
citations
Attitudes towards Customer Satisfaction Measurement in the Retail Sector
International Journal of Market Research
·
2002
·
1 author
72
citations
Mystery shopping: Using deception to measure service performance
Psychology and Marketing
·
2001
·
1 author
116
citations
Understanding organisational culture and the implications for corporate marketing
European Journal of Marketing
·
2001
·
1 author
222
citations
Corporate reputation: seeking a definition
Corporate Communications An International Journal
·
2001
·
2 authors
911
citations
Corporate reputation management: “living the brand”
Management Decision
·
2001
·
2 authors
234
citations
The use of performance information in the management of service delivery
Marketing Intelligence & Planning
·
2000
·
1 author
38
citations
The role of mystery shopping in the measurement of service performance
Managing Service Quality
·
1998
·
1 author
132
citations
Corporate Identity
International Studies of Management and Organization
·
1998
·
2 authors
172
citations
The Use of Mystery Shopping in the Measurement of Service Delivery
Service Industries Journal
·
1998
·
1 author
117
citations